Senior Customer Care Executive

Select how often (in days) to receive an alert: Customer Care Executive Responsibilities Handle inbound and outbound call activities in Contact Centre Especially deal with demanding customers and complainants by supervising the communication process between such customers and internal call agents. Plan and suggest the strategy to deal with complicated and...

A senior care organization in Hong Kong seeks a Human Resources Manager to manage employees' compensation, ensure compliance with local regulations, and oversee payroll processing at elderly homes. The ideal candidate will have over 3 years of supervisory experience, expertise in the HRIS system, and proficiency in MS Excel and bilingual communication. The...

Select how often (in days) to receive an alert: Senior Customer Care Manager Your Role Lead a team to manage a special customer care team to handle special customers with demanding nature / potential complaint condition / complaint background in Contact Centre Monitor and supervise the communication process between complainants / demanding customers and...

eMPF Customer Care Executive Job Duties: Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries Plan and suggest the strategy to deal with complicated and complaint cases Execute the solution with call agents or may require calling the complainants Assist to manage a call centre sub-team, especially to monitor the...

Join to apply for the Customer Care Operations Manager role at Cathay Pacific Reports to: Customer Care Hub Manager Cathay Customer Contact Centers are poised for a significant transformation as we accelerate our agenda to become “one of the world’s greatest service brand”, with significant investment being made on technology, innovation, people and...

A recruitment agency in Hong Kong is seeking a customer service representative to handle calls, emails, and WhatsApp interactions while maintaining the highest level of customer care. Candidates should possess an associate degree or a diploma with call center experience. Excellent customer service and communication skills are preferred, and fresh graduates...

Handle all calls / emails / WhatsApp for clients in professional manner and follow up the cases according to the procedures set Assist to handle complaints Maintain customer log in relative systems (system name if available) Assist to provide the highest level of customer care service to achieve Company requirements & business target Support ad-hoc projects...

Select how often (in days) to receive an alert: Customer Care Supervisor Responsibilities Handle inbound and outbound call activities in Contact Centre Especially deal with demanding customers and complainants by supervising the communication process between such customers and internal call agents. Plan and suggest the strategy to deal with complicated and...

A leading customer service firm in Hong Kong is looking for a Senior Customer Care Manager to lead a specialized team focused on handling demanding customers and complaints within a contact center. Ideal candidates should have a university degree or diploma, extensive MPF client service experience, and proven leadership abilities. The role requires excellent...

Manager Customer Care (5 months fixed term contract) We are currently seeking a high calibre professional to join our team as a Manager Customer Care (5 months fixed term contract). In this role you will: Handle and resolve customer complaints and enquiries for Pensions received from different sources in a proper manner to customer satisfaction and to...