Customer Care Supervisor

A customer service firm in Hong Kong is seeking a Customer Care Supervisor to oversee call centre operations and manage challenging customer interactions. This role requires at least 2-3 years of MPF client service experience and strong communication skills. The successful candidate will plan strategies for handling complaints and assist in coaching a...

Join to apply for the Customer Care Associate role at AXA Hong Kong and Macau 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Responsibilities Conduct outbound calls to customer, e.g. post‑sales call, audit call, follow up case from other teams, etc. Cross team support for handle customer inquiries...

Customer Care Associate (Life Insurance Outbound) AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across...

Our client is a leading High-tech electronics consumer products company, they invite bright and energetic candidate for the following vacancy: Customer Care Officer Responsibilities: Handle daily customer feedback Resolve customer complaints and respond in a timely manner, ensure the feedback from external/ internal customer Requirements: HKDSE or above...

Join to apply for the Customer Care Operations Manager role at Cathay Pacific Reports to: Customer Care Hub Manager Cathay Customer Contact Centers are poised for a significant transformation as we accelerate our agenda to become “one of the world’s greatest service brand”, with significant investment being made on technology, innovation, people and...

Select how often (in days) to receive an alert: Senior Customer Care Manager Your Role Lead a team to manage a special customer care team to handle special customers with demanding nature / potential complaint condition / complaint background in Contact Centre Monitor and supervise the communication process between complainants / demanding customers and...

A leading insurance company in Hong Kong is seeking a Customer Care Consultant to provide professional customer services for general insurance claims. The ideal candidate is a fresh graduate or someone with at least 3 years of relevant experience. Proficiency in Cantonese and English is required, and knowledge of Mandarin is an advantage. This role involves...

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people -...

A leading high-tech electronics consumer products company in Hong Kong seeks a Customer Care Officer. The role involves handling daily customer feedback and resolving complaints efficiently. Candidates should have HKDSE or above, experience in customer service, and strong communication skills in English, Chinese, and Mandarin. Proficiency in MS Office is...

Customer Care Manager Hang Seng’s Customer Contact Centre, ranked among the best phone‑banking service providers, is seeking a high‑calibre professional to lead and supervise a team in addressing and resolving customer feedback, including complaints, compliments, suggestions and special cases, reporting directly to the Head of Strategic Operations...