Customer Care Associate
2 weeks ago
Join to apply for the Customer Care Associate role at AXA Hong Kong and Macau 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Responsibilities Conduct outbound calls to customer, e.g. post‑sales call, audit call, follow up case from other teams, etc. Cross team support for handle customer inquiries from incoming call by need based Deliver prompt response and good customer service within established turnaround standard Maintain and improve quality results by adhering to script, standards and guidelines Manage and resolve customer complaints Document all inquiry information according to standard operating procedures Perform ad hoc tasks as required by supervisor being a team player to back up other functions for service continuity Assists supervisor to identify and implement improvement initiatives Qualifications University graduate with 1+ year of customer service experience, preferably in a call centre environment; fresh graduates are also welcome Passed in IIQE Paper 1,3,5 preferred Knowledge of Life and Medical insurance products preferred Customer-oriented with passion, patience and caring attitude Excellent interpersonal and communication skills Proficient in written and spoken English and Chinese. Fluency in Putonghua is an advantage Familiar with MS Word, Excel and Chinese Word Processing About AXA Hong Kong And Macau AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation. We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company. AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential. Our people strategies are designed to enhance employee well‑being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits ( Culture ( & Career Development ( #J-18808-Ljbffr
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Hong Kong Island, Hong Kong SAR China AXA Hong Kong and Macau Full timeA leading insurance company in Hong Kong is seeking a Customer Care Associate to conduct outbound customer calls, manage inquiries, and resolve complaints. Ideal candidates are university graduates with customer service experience and communication skills in English and Chinese. A passion for helping customers is essential. The position also offers...
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Hong Kong Island, Hong Kong SAR China Projob21.com Ltd. Full timeA global luxury retail company is seeking a Trilingual Customer Care Associate based in Hong Kong. The ideal candidate will have a university degree and four years of experience in customer service within the luxury sector. Responsibilities include delivering top-tier service to VIP clients, resolving inquiries efficiently, and collaborating with various...
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Customer Care Associate
5 days ago
Hong Kong Island, Hong Kong SAR China AXA Hong Kong and Macau Full timeCustomer Care Associate (Life Insurance Outbound) AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across...
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Customer Care Specialist
5 days ago
Hong Kong Island, Hong Kong SAR China JC Executive Search Full timeA recruitment agency in Hong Kong is seeking a customer service representative to handle calls, emails, and WhatsApp interactions while maintaining the highest level of customer care. Candidates should possess an associate degree or a diploma with call center experience. Excellent customer service and communication skills are preferred, and fresh graduates...
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Hong Kong Island, Hong Kong SAR China Projob21.com Ltd. Full timeNative Korean Speaking Customer Care Associate, Global Luxury Retail International Luxury Company Manage Incoming Customer Enquiries 5-day work with Good Working Hours Job Duties Deliver a high standard of customer service to Korean & Asian high-net-worth clients Provide timely & quality services to all incoming enquiries Resolve complaint cases tactfully to...
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Hong Kong Island, Hong Kong SAR China Projob21.com Ltd. Full timeA global luxury retail company is seeking a Native Korean Speaking Customer Care Associate to deliver exceptional service to high-net-worth clients. The ideal candidate will be a university graduate with at least 4 years of relevant experience in luxury retail, hotel, or e-commerce industries. Responsibilities include managing customer inquiries, resolving...
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Hong Kong Island, Hong Kong SAR China Projob21.com Ltd. Full timeTrilingual Customer Care Associate, Global Luxury Retail International Luxury Fashion Company Manage Incoming Customer Enquiries Good work-life balance Our Client Representing one of the long-established luxury brands in searching for young talent to join the team based in Singapore . Job Duties Deliver a high standard of customer services to VIP clients in...
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Hong Kong Island, Hong Kong SAR China Projob21.com Ltd. Full timeCustomer Care/e-commerce Associate, Global Luxury Retail International Luxury Fashion Company Great exposure with High net-worth individual clients Manage Incoming GBA Customer Enquiries Our Client Representing one of the long-established luxury brands in searching for young talent to join the e-commerce and client services team based in Shanghai. Job Duties...
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Associate Manager
1 day ago
Hong Kong Island, Hong Kong SAR China Fresenius Medical Care Full timeJoin to apply for the Associate Manager - Sales & Marketing Support Services role at Fresenius Medical Care Key Areas of Responsibilities Support sales team in driving business growth and delivering our brand commitment including but not limited to marketing planning, material promotion and market research Develop communication and promotional materials,...
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Customer Services Associates
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Hong Kong Island, Hong Kong SAR China Trinity Medical Imaging Centre Limited Full timeCustomer Services Associates (Front Desk) Responsible for appointment bookings, billings and daily operational and clinical services with professional manner. Deliver good customer service at medical care center to meet Company’s service standard. Answer patient‘s inquiry and appointment booking in reception. Handle patient registration and service...
