Customer Care/e-commerce Associate, Global Luxury Retail
3 days ago
Customer Care/e-commerce Associate, Global Luxury Retail International Luxury Fashion Company Great exposure with High net-worth individual clients Manage Incoming GBA Customer Enquiries Our Client Representing one of the long-established luxury brands in searching for young talent to join the e-commerce and client services team based in Shanghai. Job Duties Deliver a high standard of customer services to VIP clients in GBA markets Provide timely & and quality services to all incoming enquiries Resolve complaint cases tactfully to ensure customer satisfaction Conduct evaluation reviews periodically and prepare reports Participate in ad hoc projects upon request Requirements University Graduate with relevant 3 years of +/-customer service experience earned from International luxury retail, Hotel, e-commerce or other servicing industries. People-oriented, servicing driven and proactive team player. Speaking fluent in English and Cantonese Strong interpersonal and communication skills Deliver a high standard of customer services to VIP clients in South East Asia markets Provide timely & and quality services to all incoming enquiries Resolve complaint cases tactfully to ensure customer satisfaction Develop and implement business strategy to engage ultra-high-net-worth and VIP clients and achieve business growth in terms of revenue, profitability, and brand awareness Build strong customer relationships with the right partners to create synergy and business opportunities Present the portfolio of brands in events and personal introduction effectively and consistent with the brand messages Tasked to drive performance and operational excellence in high end luxury fashion stores in Hong Kong Plan and implement inspirational and engaging coaching programs for retail teams to deliver high level of client satisfaction, business results, and operational efficiency Anticipate and address operational issues to keep pace with changing trends Manage the commercial activities in the Hong Kong and Macau key account channels Formulate and develop tactical and strategic sales and pricing strategies to meet business & market share growth, profitability target, distribution extension, etc. Work closely with Trade Marketing, Brand Teams, Finance, Supply Chain, and other relevant parties to negotiate trading terms & launch programs #J-18808-Ljbffr
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Hong Kong Island, Hong Kong SAR China Projob21.com Ltd. Full timeNative Korean Speaking Customer Care Associate, Global Luxury Retail International Luxury Company Manage Incoming Customer Enquiries 5-day work with Good Working Hours Job Duties Deliver a high standard of customer service to Korean & Asian high-net-worth clients Provide timely & quality services to all incoming enquiries Resolve complaint cases tactfully to...
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Hong Kong Island, Hong Kong SAR China Projob21.com Ltd. Full timeTrilingual Customer Care Associate, Global Luxury Retail International Luxury Fashion Company Manage Incoming Customer Enquiries Good work-life balance Our Client Representing one of the long-established luxury brands in searching for young talent to join the team based in Singapore . Job Duties Deliver a high standard of customer services to VIP clients in...
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Hong Kong Island, Hong Kong SAR China Projob21.com Ltd. Full timeA global luxury retail company is seeking a Native Korean Speaking Customer Care Associate to deliver exceptional service to high-net-worth clients. The ideal candidate will be a university graduate with at least 4 years of relevant experience in luxury retail, hotel, or e-commerce industries. Responsibilities include managing customer inquiries, resolving...
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VIP Luxury E-commerce
3 days ago
Hong Kong Island, Hong Kong SAR China Projob21.com Ltd. Full timeA leading luxury retail firm is looking for a Customer Care Associate to deliver exceptional service to VIP clients in Hong Kong. You will manage incoming enquiries, resolve complaints, and contribute to operational excellence. Ideal candidates should have at least 3 years of experience in customer service within luxury retail or related industries,...
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Senior e-Commerce Executive
1 day ago
Hong Kong Island, Hong Kong SAR China Solomon HR Solution Limited Full timeSenior e-Commerce Executive (luxury retail - Magento platform) Location: Hong Kong Role Overview The client is seeking a detail-oriented and strategic E-commerce Senior Executive to drive daily online operations, digital marketing campaigns, and sales activation across global platforms. This role is pivotal in ensuring seamless customer journeys, optimizing...
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Senior e-Commerce Executive
3 days ago
Hong Kong Island, Hong Kong SAR China Solomon HR Solution Limited Full timeSenior e-Commerce Executive (luxury fashion - Magento platform) Add expected salary to your profile for insights We, Solomon HR is inviting the following talent for a luxury retail fashion brand: Location: Hong Kong Role Overview Our client is seeking a detail‑oriented and strategic E‑commerce Senior Executive to drive daily online operations, digital...
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Luxury E-commerce Lead: Ops, Marketing
7 days ago
Hong Kong Island, Hong Kong SAR China SHANGHAI TANG Full timeA luxury retail brand in Hong Kong is seeking a detail-oriented Senior E-commerce Executive to oversee online operations and drive impactful digital marketing campaigns. The role demands expertise in managing e-commerce platforms and analytics to enhance customer experiences. Candidates should possess strong skills in Magento, digital marketing, and project...
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Luxury E‑Commerce Lead
1 day ago
Hong Kong Island, Hong Kong SAR China Solomon HR Solution Limited Full timeA luxury retail fashion brand is seeking a detail-oriented Senior e-Commerce Executive in Hong Kong. This role involves overseeing online store operations, driving digital marketing campaigns, and enhancing the customer journey through technical proficiency in Magento. The ideal candidate will have 3–6 years of experience in e-commerce and digital...
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Senior E-commerce Sales
5 days ago
hong kong, Hong Kong SAR China Vintageone Trading Limited Full timeA luxury goods retailer in Hong Kong seeks an E-commerce Sales/Senior Sales professional in the second-hand luxury bag industry. The ideal candidate will provide expert sales services, build strong customer relationships, assist in daily operations, and achieve sales targets. Candidates should have knowledge of luxury goods and ideally at least 1 year of...
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Hong Kong Island, Hong Kong SAR China Projob21.com Ltd. Full timeA global luxury retail company is seeking a Trilingual Customer Care Associate based in Hong Kong. The ideal candidate will have a university degree and four years of experience in customer service within the luxury sector. Responsibilities include delivering top-tier service to VIP clients, resolving inquiries efficiently, and collaborating with various...
