Trilingual Customer Care Associate, Global Luxury Retail
4 days ago
Trilingual Customer Care Associate, Global Luxury Retail International Luxury Fashion Company Manage Incoming Customer Enquiries Good work-life balance Our Client Representing one of the long-established luxury brands in searching for young talent to join the team based in Singapore . Job Duties Deliver a high standard of customer services to VIP clients in South East Asia markets Provide timely & quality services to all incoming enquiries Resolve complaint cases tactfully to ensure customer satisfaction Conduct evaluation reviews periodically and prepare reports Participate in ad hoc projects upon request Requirements University Graduate with relevant 4 years of +/-customer service experience earned from International luxury retail, Hotel, e-commerce or other servicing industries. People-oriented, servicing driven and proactive team player. Speaking fluent in English and Mandarin. Strong interpersonal and communication skills Great exposure with High net-worth individual clients Manage Incoming GBA Customer Enquiries Job Duties Deliver a high standard of customer services to VIP clients in GBA markets Provide timely & quality services to all incoming enquiries Resolve complaint cases tactfully to ensure customer satisfaction Develop and implement business strategy to engage ultra-high-net-worth and VIP clients and achieve business growth in terms of revenue, profitability, and brand awareness Build strong customer relationships with the right partners to create synergy and business opportunities Present the portfolio of brands in events and personal introduction effectively and consistent with the brand messages Tasked to drive performance and operational excellence in high end luxury fashion stores in Hong Kong Plan and implement inspirational and engaging coaching programs for retail teams to deliver high level of client satisfaction, business results, and operational efficiency Anticipate and address operational issues to keep pace with changing trends Manage the commercial activities in the Hong Kong and Macau key account channels Formulate and develop tactical and strategic sales and pricing strategies to meet business & market share growth, profitability target, distribution extension, etc. Work closely with Trade Marketing, Brand Teams, Finance, Supply Chain, and other relevant parties to negotiate trading terms & launch programs #J-18808-Ljbffr
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Hong Kong Island, Hong Kong SAR China Projob21.com Ltd. Full timeA global luxury retail company is seeking a Trilingual Customer Care Associate based in Hong Kong. The ideal candidate will have a university degree and four years of experience in customer service within the luxury sector. Responsibilities include delivering top-tier service to VIP clients, resolving inquiries efficiently, and collaborating with various...
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Hong Kong Island, Hong Kong SAR China Projob21.com Ltd. Full timeNative Korean Speaking Customer Care Associate, Global Luxury Retail International Luxury Company Manage Incoming Customer Enquiries 5-day work with Good Working Hours Job Duties Deliver a high standard of customer service to Korean & Asian high-net-worth clients Provide timely & quality services to all incoming enquiries Resolve complaint cases tactfully to...
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Hong Kong Island, Hong Kong SAR China Projob21.com Ltd. Full timeCustomer Care/e-commerce Associate, Global Luxury Retail International Luxury Fashion Company Great exposure with High net-worth individual clients Manage Incoming GBA Customer Enquiries Our Client Representing one of the long-established luxury brands in searching for young talent to join the e-commerce and client services team based in Shanghai. Job Duties...
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Hong Kong Island, Hong Kong SAR China Projob21.com Ltd. Full timeA global luxury retail company is seeking a Native Korean Speaking Customer Care Associate to deliver exceptional service to high-net-worth clients. The ideal candidate will be a university graduate with at least 4 years of relevant experience in luxury retail, hotel, or e-commerce industries. Responsibilities include managing customer inquiries, resolving...
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VIP Luxury E-commerce
4 days ago
Hong Kong Island, Hong Kong SAR China Projob21.com Ltd. Full timeA leading luxury retail firm is looking for a Customer Care Associate to deliver exceptional service to VIP clients in Hong Kong. You will manage incoming enquiries, resolve complaints, and contribute to operational excellence. Ideal candidates should have at least 3 years of experience in customer service within luxury retail or related industries,...
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Luxury Retail: Customer Care
6 days ago
Hong Kong Island, Hong Kong SAR China Leadingnation Full timeA luxury retail company in Hong Kong seeks a Retail Client Consultant to explore and develop business through exceptional CRM and performance. The ideal candidate should possess at least 2 years of experience in the luxury retail industry, a strong customer-service mindset, and excellent interpersonal skills. Proficiency in Cantonese, English, and Mandarin...
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Hong Kong Island, Hong Kong SAR China Versace Asia Pacific Ltd Full timeA global fashion design house in Hong Kong is seeking a Sales Associate to build customer relationships and maximize sales opportunities. Ideal candidates will possess elevated customer service skills and have enthusiasm for luxury retail. Responsibilities include maintaining store standards and driving results through exceptional customer experience. Join a...
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Luxury Retail Sales Associate — Brand Aligned
2 weeks ago
Hong Kong Island, Hong Kong SAR China Balmain Full timeA leading luxury retail brand in Hong Kong is seeking an Entry-level Sales Associate to provide high-quality customer service in a fast-paced boutique environment. The ideal candidate will have a passion for luxury fashion, with excellent interpersonal, teamwork, and problem-solving skills. Responsibilities include customer relations, product presentations,...
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Luxury Retail Sales Associate
2 days ago
Hong Kong Island, Hong Kong SAR China Montblanc Full timeA luxury retail brand in Hong Kong is seeking a Part-time Sales Associate to provide excellent customer service and support boutique operations. The ideal candidate is a Form 5 graduate with strong communication skills in Cantonese, English, and Mandarin, and has a positive, outgoing personality. This role requires a self-motivated individual who can work at...
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Hong Kong Island, Hong Kong SAR China Amix Global Limited Full timeA retail company in Hong Kong seeks a Luxury Sales Consultant to enhance customer shopping experiences. Responsibilities include greeting customers, managing sales transactions, and maintaining a well-organized sales floor. Candidates should have a high school diploma, strong customer service skills, and the ability to work in a fast-paced environment....