Senior Customer Experience Strategy Lead

Senior Platform Engineer/Squad Lead, Kafka Senior Platform Engineer/Squad Lead, Kafka View all jobs Add expected salary to your profile for insights Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox! The name Mox reflects the endless opportunities we can create. Why Mox Everything at Mox – from our...

About Klook We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler. Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination....

A leading strategy consulting firm in Hong Kong is seeking a Consultant/Senior Consultant to develop tailored strategies and business models. You will lead project modules, interact with management-level clients, and guide team efforts in a dynamic environment. Ideal candidates have 4-6 years of consulting experience, an MBA from a top institution, and...

A leading insurance consultancy in Hong Kong is seeking a Senior Insurance Manager specializing in life insurance. The role involves managing the insurance license application process with the Bermuda Monetary Authority, developing detailed business plans, and creating financial models to ensure regulatory compliance. Candidates should have over 8 years of...

A financial services company in Hong Kong is seeking a Senior Customer Care Executive to manage inbound and outbound call activities. This role involves dealing with demanding customers, planning strategies for complaints, and assisting in managing a call center sub-team. Candidates should be graduates or hold diplomas with 1-2 years of MPF client service...

Customer Experience Lead, Large Insurance Company Responsibilities Develop and implement CX strategy: Create and execute a company-wide strategy to enhance the customer experience, aligning it with business goals. Optimize customer journeys: Map out the end-to-end customer experience to identify pain points and opportunities, then design and improve...

A leading shopping mall developer in Hong Kong is seeking a Senior Customer Services Representative to provide high standard concierge service and handle customer inquiries. The ideal candidate has a Diploma, at least 2 years of customer service experience, and is pleasant, outgoing, and communicative. The role may require shift work and offers benefits...

A leading insurance company in Hong Kong is seeking an experienced professional to drive customer experience initiatives and management. The role involves developing and implementing customer-centric programs to enhance engagement and NPS. Ideal candidates will have over 15 years of experience in financial services or consulting, demonstrating strong...

A leading customer service firm in Hong Kong is looking for a Senior Customer Care Manager to lead a specialized team focused on handling demanding customers and complaints within a contact center. Ideal candidates should have a university degree or diploma, extensive MPF client service experience, and proven leadership abilities. The role requires excellent...

A leading recruitment firm is seeking a Chief Digital Customer Experience Officer in Hong Kong. The ideal candidate will have over 15 years of experience in senior management, focusing on digital strategy and customer experience. Responsibilities include designing and implementing customer experience strategies and championing digital transformation....