Client Services Executive

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time
Client Services Executive (IT Solutions)

Company Description: This organization specializes in digital and technology services, offering innovative solutions to enhance business efficiency and drive digital transformation across various industries. They leverage advanced technologies to deliver comprehensive data and cloud services.

Location: Quarry Bay

Nature: Permanent

Job Title: Client Services Executive (IT Solutions)

Responsibilities
  • Provide account servicing, addressing client inquiries, issues, and concerns promptly.
  • Manage contract renewals, ensuring timely and accurate completion.
  • Build and maintain strong client relationships to enhance satisfaction and loyalty.
  • Identify opportunities for account growth and upselling, working closely with the Client Service Lead.
  • Track and report on account activities, renewal status, and client feedback.
  • Collaborate with internal teams, such as Customer Support and Finance, to ensure a seamless client experience.
  • Maintain accurate records of sales activities, forecasts, and pipeline management in the CRM system.
Requirements
  • Bachelor's degree in Business, Marketing, or a related field.
  • Proven experience in inside sales, account management, or customer service, preferably in the IT industry.
  • Strong communication and interpersonal skills with the ability to build lasting client relationships.
  • Results-driven with a proactive approach to achieving sales targets and client satisfaction.
  • Excellent organizational and time management skills, able to handle multiple tasks efficiently.
  • Familiarity with CRM software and sales analytics tools.
Seniority level

Associate

Employment type

Full-time

Job function

Business Development, Sales, and Customer Service

Industries

Technology, Information and Media, IT System Custom Software Development, and IT System Data Services

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