Customer Service Team Lead: Elevate Guest Experience

A leading hotel group located in Tsuen Wan District is seeking a Front Desk Supervisor to oversee front office operations, ensuring guest satisfaction and efficient service. The ideal candidate will have a diploma in hotel management and 2-3 years of experience in a similar role. Proficiency in English, Mandarin, and Cantonese is essential. This full-time...

A leading Hospitality Company is looking for an entry-level cleaner to maintain the cleanliness of public areas at the hotel. Responsibilities include cleaning, maintenance of equipment, reporting issues, and assisting guests. The ideal candidate should have primary education and some cleaning experience, with an ability to understand basic English,...

A leading hospitality group in Tsuen Wan District is seeking a Public Area Attendant to maintain cleanliness in various hotel public areas. The ideal candidate will have experience in cleaning and be physically fit with good service orientation. Responsibilities include managing guest supplies, reporting defects, and providing assistance to guests. The role...

A prominent hospitality group in Hong Kong is seeking a skilled individual for a management role in the Front Office. Candidates should possess a Degree in Hotel Management and at least 8 years of leadership experience in the hotel industry. Key responsibilities include managing staff performance, ensuring high service standards, and assisting guests....

A leading hospitality group in Hong Kong seeks a dedicated receptionist to ensure outstanding service for guests at their hotel in Tsuen Wan District. The ideal candidate will have a higher diploma in hospitality, at least one year of hotel operational experience, and fluency in Cantonese, English, and Mandarin. Responsibilities include answering calls,...

A hospitality group in Hong Kong is seeking a dedicated individual to join their team at a hotel. The role involves answering guest calls, dispatching staff, and handling emergencies per procedures. Candidates should have a Higher Diploma in Hospitality or a related field, and must be fluent in Cantonese, English, and Mandarin. Excellent interpersonal skills...

To lead and supervise a team of Customer Service team to deliver quality services to guests. Responsibilities Provide daily direction and communication to ensure a team of staff so that Customer Service Calls/Emails/Chats are answered in a timely, efficient and knowledgeable manner. Provide communication and follow up to ensure a team of staff are fully...

A renowned hotel group in Hong Kong is seeking a dedicated Guest Service Agent to handle guest calls, dispatch staff, and log requests. The ideal candidate holds a higher diploma in hospitality with at least two years of experience in hotel operations. Fluency in Cantonese, English, and Mandarin is essential. The role requires good interpersonal skills, the...

A prominent hospitality company in Hong Kong is seeking a Senior Front Desk Agent to oversee the front office operations and ensure exceptional customer satisfaction. The ideal candidate should possess a Certificate or Diploma in Hotel Management, along with 2 to 3 years of experience in a deluxe hotel. Proficiency in English, Mandarin, and Cantonese is...

A leading 3PL logistics company in Hong Kong is seeking a Customer Service Supervisor to lead a dedicated team. The successful candidate will ensure excellent service for key clients, resolve escalated issues, and monitor key performance indicators. Ideal candidates should have over 5 years of customer service experience, including supervisory roles, and be...