Field Partnership

Field Partnership & Business Development Executive At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Field Partnership & Business Development Executive plays a pivotal role in driving booth and field campaign success. This position is responsible for planning and executing marketing initiatives, coordinating vendors and logistics, managing campaign materials, monitoring performance, and supporting front‑line teams. The ideal candidate combines strong project management, training, communication, people management, partnership vendor management, and internal stakeholder engagement skills with a data‑driven mindset to enhance brand visibility, operational efficiency, and business growth. Campaign Planning & Execution Support management in planning and executing booth/field campaigns in alignment with brand standards. Coordinate vendors, venues, and manpower to ensure seamless campaign delivery. Manage production and logistics for marketing materials and booth setups. Able to work under shift schedules and manage ad‑hoc assignments as required. Project & Performance Management Oversee project progress, timelines, and budget utilization. Conduct briefings and training sessions for front‑line staff to ensure service consistency. Provide business performance analysis and actionable insights to management. Analyze campaign results and recommend improvements. Business Development & Client Engagement Support portfolio management, lead conversion, and client engagement initiatives. Handle email servicing tasks with efficiency and professionalism. Assist in on‑site operations, addressing both customer and staff needs. People Management & Team Leadership Lead, coach, and motivate front‑line staff to deliver consistent service standard. Foster a collaborative and positive team culture, ensuring alignment with organizational values. Provide ongoing feedback, mentoring, and career development support to team members. Manage manpower allocation and scheduling to optimize operational efficiency. Resolve staff‑related issues promptly and professionally, maintaining high morale and productivity. Partnership & Vendor Management Build and maintain strong relationships with external partners and vendors to support campaign success. Negotiate contracts, service terms, and deliverables to ensure cost‑effectiveness and quality standards. Monitor vendor performance and provide feedback for continuous improvement. Collaborate with partners to co‑develop initiatives that enhance brand visibility and customer engagement. Ensure vendor compliance with regulatory requirements and internal policies. Internal Stakeholder Management Collaborate with internal operation teams to align campaign execution with business objectives. Coordinate cross‑functional communication to ensure smooth workflows and timely issue resolution. Support stakeholder engagement by providing updates, reports, and recommendations to management and relevant units. Act as a liaison between field operations and internal departments to drive operational excellence. Reporting & Compliance Prepare reports and KPI analyses aligned with business sustainability principles. Collaborate closely with the Operations Excellence Unit and Compliance teams to ensure campaign operation process and partner solicitation processes adhere to regulatory requirements and internal guidelines. Qualifications Stakeholder‑centric mindset with high integrity and strong accountability. Minimum 4 years of front‑line customer service experience (proven customer satisfaction results preferred). Minimum 1–2 years of front‑line sales experience (proven sales achievements are an advantage). Candidates with field campaign experience will be considered at an advanced level. Experience in briefing/training operations and staff service coaching. Demonstrated leadership and people management skills, with proven ability to coach and develop teams. Strong partnership and vendor management experience, including contract negotiation, performance monitoring, and relationship building. Proven ability to manage internal stakeholders (e.g., Call Centre, New Accounts) and coordinate cross‑functional collaboration. Solid project management skills, with proven ability to manage timelines and budgets. Familiarity with front‑line operations and problem resolution. Experience in marketing material production and booth setup management is an advantage. Deep knowledge with AMEX Card Membership or financial services preferred. Prior experience of using Customer Data Management System and operation procedures is highly desirable. Strong analytical skills, data sensitivity, and ability to provide decision support through data insights. Proficiency in email servicing, clerical operations, and typing (fluent in Chinese and business English). Advanced skills in Excel (pivot tables, reports, formulas) and Power BI (data visualization). Knowledge of Adobe Illustrator (AI) and Photoshop for creative material development. Basic awareness of HTML/SQL is preferred. Highly proficient in MS Word and PowerPoint for professional documentation and presentation development. Understanding of business sustainability and profitability principles. Growth mindset, open‑mindedness, empathy, and strong team collaboration. Proactive, flexible, accountable, and well‑organized. Ability to work under pressure and deliver accurate results in fast‑paced environments. We back you with benefits that support your holistic well‑being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial‑well‑being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. #J-18808-Ljbffr