Senior Business Analyst – Contact Center

A global technology consultancy in Hong Kong is seeking an experienced Technical Business Analyst. The role focuses on supporting enterprise applications and integrating Contact Center technologies, particularly IVR and Genesys, to enhance business processes. Ideal candidates have extensive experience with MS Windows applications and strong stakeholder...

A telecommunications company in Hong Kong is seeking a Business Analyst to manage and execute business software system implementations and coordinate project activities. The ideal candidate will have at least 5 years of experience with Contact Center applications and systems, alongside a Bachelor's degree in related fields. Proficiency in IVRS call flows and...

Project Manager - Contact Center Solutions Lead end-to-end project delivery for contact center solution implementations, including AI-enabled features. Collaborate with clients to understand business requirements and translate them into actionable project plans. Manage project scope, timelines, budgets, and resources to ensure successful delivery. Coordinate...

Project Manager - Contact Center Solutions Lead end-to-end project delivery for contact center solution implementations, including AI-enabled features. Collaborate with clients to understand business requirements and translate them into actionable project plans. Manage project scope, timelines, budgets, and resources to ensure successful delivery. Coordinate...

Our client, a global technology consultancy, is seeking a Technical Business Analyst experienced in enterprise applications and contact center technologies to join their dynamic team. This role involves supporting and enhancing critical enterprise applications to optimize business processes. Key Responsibilities Develop and support enterprise applications...

A technology solution provider in Hong Kong is seeking a Project Manager for Contact Center Solutions. This role involves leading project delivery, managing scope, timelines, and budgets while coordinating with internal teams and external vendors. The ideal candidate will have at least 5 years of experience in project management within IT or telecom sectors,...

A leading cloud solution provider in Hong Kong is seeking an experienced professional to deliver Contact Center applications. The ideal candidate will possess 8-10+ years of experience in developing large-scale global cloud solutions and a strong DevOps background. The role involves end-to-end accountability for product delivery, stakeholder management, and...

A leading technology firm is seeking an AI Transformation & Analytics Manager to modernize contact center operations through artificial intelligence and analytics. The successful candidate will design AI dashboards, apply predictive insights, and lead AI initiatives to improve efficiency and customer satisfaction. Must hold a Bachelor's degree in a related...

A global financial services firm in Hong Kong is seeking a Manager for Contact Center Transformation and Quality. The role includes managing digital solutions, improving client journeys, and analyzing service data. Candidates should have 2-5 years of experience, a relevant degree, and fluency in Cantonese and English. Additionally, strong communication...

A technology solutions company based in Hong Kong is seeking an experienced VoIP Specialist to manage the configuration and maintenance of their Avaya VoIP and Call Center infrastructure. The ideal candidate should possess a Bachelor's degree and have 5-8 years of relevant experience in supporting enterprise VoIP solutions. Responsibilities include improving...