AI Transformation Lead: Contact Center Analytics

AI Transformation & Analytics Manager We are seeking a visionary AI Transformation & Analytics Manager to lead the modernization of our contact centre operations through artificial intelligence, predictive analytics, and strategic innovation. This role is central to enhancing agent productivity, improving customer response times, and embedding AI...

A technology solution provider in Hong Kong is seeking a Project Manager for Contact Center Solutions. This role involves leading project delivery, managing scope, timelines, and budgets while coordinating with internal teams and external vendors. The ideal candidate will have at least 5 years of experience in project management within IT or telecom sectors,...

Project Manager - Contact Center Solutions Lead end-to-end project delivery for contact center solution implementations, including AI-enabled features. Collaborate with clients to understand business requirements and translate them into actionable project plans. Manage project scope, timelines, budgets, and resources to ensure successful delivery. Coordinate...

Project Manager - Contact Center Solutions Lead end-to-end project delivery for contact center solution implementations, including AI-enabled features. Collaborate with clients to understand business requirements and translate them into actionable project plans. Manage project scope, timelines, budgets, and resources to ensure successful delivery. Coordinate...

A leading financial services provider in Hong Kong seeks a dynamic professional to drive digital innovation across its wealth centers. This role involves managing complex digital transformation initiatives and collaborating with stakeholders to enhance customer experience. The ideal candidate should have 5-8 years of relevant experience and a strong...

A leading technology firm in Hong Kong is searching for an experienced Project Manager for Contact Center Solutions. The successful candidate will lead project delivery, manage timelines, budgets, and resources while ensuring compliance with client requirements. A minimum of 5 years of relevant project management experience is required, along with strong...

A leading technology company based in Hong Kong is seeking a skilled Business Process Analyst to lead initiatives in optimizing call center operations through AI and automation. The ideal candidate will possess a degree in Business Administration or Information Systems and have over 3 years of relevant experience. Strong analytical skills, effective...

A telecommunications company in Hong Kong is seeking a Business Analyst to manage and execute business software system implementations and coordinate project activities. The ideal candidate will have at least 5 years of experience with Contact Center applications and systems, alongside a Bachelor's degree in related fields. Proficiency in IVRS call flows and...

Capco is a global technology and management consultancy dedicated to driving digital transformation in the financial services industry. As part of Wipro, we serve over 100 global organizations, delivering innovative, data‑driven solutions across banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Banking &...

A leading financial services group in Hong Kong is looking for a dynamic professional to drive digital transformation initiatives across its branch network. The role involves managing high-impact projects, implementing AI technologies, and supporting strategic planning. Candidates should have 5-8 years of relevant experience, strong analytical and...