AI Transformation
3 days ago
AI Transformation & Analytics Manager We are seeking a visionary AI Transformation & Analytics Manager to lead the modernization of our contact centre operations through artificial intelligence, predictive analytics, and strategic innovation. This role is central to enhancing agent productivity, improving customer response times, and embedding AI capabilities across the eMPF service environment. Your Role AI-Driven Performance Monitoring & Reporting Design and implement AI-powered dashboards to monitor KPIs, service levels, and operational trends Leverage machine learning models to forecast call volumes, detect anomalies, and recommend staffing adjustments Deliver real-time insights to leadership to support proactive, data-informed decision-making Advanced Analytics & Predictive Insights Apply statistical and AI models to uncover behavioral patterns, predict service demand, and identify root causes of operational issues Translate complex data into actionable strategies that improve efficiency and customer satisfaction Automate reporting and insight generation using tools such as Python, R, and cloud-based analytics platforms Lead the rollout of AI initiatives and transformation tools to enhance agent and TQA productivity, reduce caller response time, and improve operational efficiency within the eMPF contact centre Drive implementation of key AI solutions, including:Complaint Detection and Avoidance using AI AI-powered Complaint Investigation across multi-channel platforms AI Agent Assist tools that generate model answers based on live conversation context Collaborate with cross-functional teams to embed AI capabilities into service workflows and daily operations Strategic Collaboration & Influence Partner with IT, operations, and customer experience teams to integrate AI into business processes Present AI-driven insights to stakeholders, influencing strategic direction and continuous improvement Champion a data-first culture, promoting the adoption of AI tools and analytics across the organization To Succeed in this Role Education & Experience Bachelor’s degree in Data Science, Artificial Intelligence, Statistics, or related field 5+ years of experience in analytics, AI implementation, or operational transformation—preferably in a contact centre or service environment Preferred Experience in financial services or pension administration Familiarity with MPFA regulations and eMPF operations Exposure to AI platforms such as Azure ML, AWS SageMaker, or Google Vertex AI Skills & Attributes Proficiency in AI/ML tools, data visualization platforms (Power BI, Tableau), and programming languages (Python, SQL) Strong ability to interpret AI model outputs and communicate insights to non-technical stakeholders Excellent problem-solving, communication, and stakeholder engagement skills #J-18808-Ljbffr
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Senior IT
2 weeks ago
Hong Kong Island, Hong Kong SAR China Urban Renewal Authority 市區重建局 Full timeA public service organization in Hong Kong seeks a Mid-Senior level professional for digital transformation projects, focusing on AI integration and system enhancements. Candidates should have over 8 years of experience in Information Technology and relevant fields, demonstrating proficiency in AI and Machine Learning. The role involves managing application...
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AI Solutions Manager
5 days ago
Hong Kong Island, Hong Kong SAR China Michael Page International (HK) Ltd Full timeAI Solutions Manager - Digital Transformation Add expected salary to your profile for insights Champion AI Initiatives: Spearhead the design, development, and deployment of advanced AI solutions-including federated learning and generative AI-to address real-world challenges across diverse sectors. Drive Digital Innovation: Lead proof-of-concept projects with...
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Hong Kong Island, Hong Kong SAR China HTK Full timeA leading technology firm is seeking an AI Transformation & Analytics Manager to modernize contact center operations through artificial intelligence and analytics. The successful candidate will design AI dashboards, apply predictive insights, and lead AI initiatives to improve efficiency and customer satisfaction. Must hold a Bachelor's degree in a related...
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Senior AI-Driven Finance Transformation Lead
3 days ago
hong kong, Hong Kong SAR China HTK Full timeA leading transformation consultancy in Hong Kong is looking for a Senior Business Analyst to lead AI-driven finance transformation initiatives. You will simplify and optimize finance processes, working with cross-functional teams. Ideal candidates will have over 5 years in Finance and proven expertise in Business Process Reengineering, as well as knowledge...
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AI-Driven Transformation Analyst
5 days ago
Hong Kong Island, Hong Kong SAR China HKT Full timeA leading telecommunications company is looking for a Business Analyst/ System Analyst to drive AI-driven transformation across multiple business units. The successful candidate will optimize business processes, identify automation opportunities, and support the execution of AI use cases. They should have a Bachelor’s degree, strong analytical and...
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IT Director, Digital Transformation
2 weeks ago
Hong Kong Island, Hong Kong SAR China Ambition Full timeA leading conglomerate in Hong Kong seeks an IT Director to spearhead digital transformation strategies. The ideal candidate will possess over 15 years of experience in technology leadership, particularly in ERP and AI implementations. Proficiency in data architecture and familiarity with agile methodologies is essential. This role offers a competitive...
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hong kong, Hong Kong SAR China Michael Page International (Hong Kong) Limited Full timeA leading financial services organization in Hong Kong is looking for a Business Analyst to lead the implementation of AI chatbot solutions across various functions. The ideal candidate will possess over 4 years of experience in IT or digital transformation, a strong understanding of AI platforms, and excellent collaboration skills. The role offers a...
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Hong Kong Island, Hong Kong SAR China Urban Renewal Authority Full timeA public urban renewal agency in Hong Kong seeks an experienced professional to manage digital transformation projects and integrate AI into IT systems. Candidates should possess a degree in IT or related fields, with at least 8 years of experience and a strong background in project management and AI solutions. Excellent communication and interpersonal...
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AI-Driven Finance Transformation Lead
3 days ago
hong kong, Hong Kong SAR China PCCW LTD Full timeA leading technology and consulting firm in Hong Kong is seeking a motivated analyst/consultant to drive an AI-driven Finance transformation. You will lead business process reengineering initiatives and collaborate with cross-functional teams to enhance efficiency and automation. The ideal candidate has over 5 years of experience in finance and consulting,...
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Strategic AI
5 days ago
Hong Kong Island, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeA leading financial services group in Hong Kong is looking for a dynamic professional to drive digital transformation initiatives across its branch network. The role involves managing high-impact projects, implementing AI technologies, and supporting strategic planning. Candidates should have 5-8 years of relevant experience, strong analytical and...
