Senior Business Analyst – Contact Center

A global technology consultancy is seeking a Technical Business Analyst in Hong Kong with extensive experience in enterprise applications and Contact Center technologies. The role involves enhancing critical applications, managing workflows, and collaborating with teams to develop solutions. Candidates should have strong skills in IVR and Genesys, and at...

A telecommunications company in Hong Kong is seeking a Business Analyst to manage and execute business software system implementations and coordinate project activities. The ideal candidate will have at least 5 years of experience with Contact Center applications and systems, alongside a Bachelor's degree in related fields. Proficiency in IVRS call flows and...

Project Manager - Contact Center Solutions Lead end-to-end project delivery for contact center solution implementations, including AI-enabled features. Collaborate with clients to understand business requirements and translate them into actionable project plans. Manage project scope, timelines, budgets, and resources to ensure successful delivery. Coordinate...

Our client, a global technology consultancy, is seeking a Technical Business Analyst experienced in enterprise applications and contact center technologies to join their dynamic team. This role involves supporting and enhancing critical enterprise applications to optimize business processes. Key Responsibilities Develop and support enterprise applications...

Project Manager - Contact Center Solutions Lead end-to-end project delivery for contact center solution implementations, including AI-enabled features. Collaborate with clients to understand business requirements and translate them into actionable project plans. Manage project scope, timelines, budgets, and resources to ensure successful delivery. Coordinate...

A leading cloud solution provider in Hong Kong is seeking an experienced professional to deliver Contact Center applications. The ideal candidate will possess 8-10+ years of experience in developing large-scale global cloud solutions and a strong DevOps background. The role involves end-to-end accountability for product delivery, stakeholder management, and...

A leading technology firm is seeking an AI Transformation & Analytics Manager to modernize contact center operations through artificial intelligence and analytics. The successful candidate will design AI dashboards, apply predictive insights, and lead AI initiatives to improve efficiency and customer satisfaction. Must hold a Bachelor's degree in a related...

A technology solution provider in Hong Kong is seeking a Project Manager for Contact Center Solutions. This role involves leading project delivery, managing scope, timelines, and budgets while coordinating with internal teams and external vendors. The ideal candidate will have at least 5 years of experience in project management within IT or telecom sectors,...

A technology solutions company based in Hong Kong is seeking an experienced VoIP Specialist to manage the configuration and maintenance of their Avaya VoIP and Call Center infrastructure. The ideal candidate should possess a Bachelor's degree and have 5-8 years of relevant experience in supporting enterprise VoIP solutions. Responsibilities include improving...

Business Analyst Your Role Manage and execute business or operation software system implementation for HKT Contact Centers Systems, plus other strategic projects. Report to and working with project manager for project planning, scoping, timeline, resources planning and costing. Collect and analyze general business requirements from end-user. Responsible for...