Business Analyst
6 days ago
Our client, a global technology consultancy, is seeking a Technical Business Analyst experienced in enterprise applications and contact center technologies to join their dynamic team. This role involves supporting and enhancing critical enterprise applications to optimize business processes. Key Responsibilities Develop and support enterprise applications with a focus on deployment and maintenance. Work extensively with Contact Center technologies, including IVR and Genesys, ensuring seamless integration with third-party applications. Analyze and document workflows, system flows, data usage, and work processes to improve system efficiency. Collaborate with users and teams to identify information needs and design software solutions, following the software development lifecycle. Create comprehensive documentation, including flowcharts, layouts, diagrams, and code comments, to demonstrate solutions. Design and install solutions by determining system specifications and standards. Manage individual tasks with minimal supervision, ensuring timely and effective delivery. Qualifications 5-10+ years of experience with applications on the MS Windows platform. Proficient in Contact Center applications like IVR and Genesys, with strong knowledge of IVR design and flow. Experience in Workflows, Custom Workflows, Business Rules, and Business Process Flows. Knowledge in call routing technology and ACDs is advantageous. Experience in Routing Management, Workforce Management, and Command Center operations. Expertise in Genesys Systems and technology. Strong stakeholder and project management skills. Proficiency in Microsoft Office Suite (O365, PowerPoint, Word, Teams, Excel). Familiarity with tools like Confluence, JIRA, and Kanban boards. Experience in supporting financial applications with a solid understanding of the banking domain. Strong debugging skills with the ability to identify and fix code issues. Capable of providing and deploying production fixes efficiently. Excellent written and verbal communication skills in English and Cantonese All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security. #J-18808-Ljbffr
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Data Analyst: Insights, Dashboards
6 days ago
Hong Kong Island, Hong Kong SAR China HKT Consumer Business Group Full timeA leading consumer services provider in Hong Kong is seeking a Data Analyst to join its team. The role involves quantitative data analysis to uncover customer insights and drive strategic decision-making. Responsibilities include executing data analytics initiatives, performing data transformations, and building interactive reports. Suitable candidates...
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Senior Business Analyst
6 days ago
Hong Kong Island, Hong Kong SAR China Bank of Communications Trustee Limited Full timeSenior Business Analyst / Business Analyst Responsibilities Perform change analysis, identify new features/services to deliver effective enhancements in I.T. projects. Manage requirements throughout the project life‑cycle, including but not limited to initial scoping and discovery analysis, and documentation of requirements. Identify business needs and...
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Senior Business Analyst/ Business Analyst
4 days ago
Hong Kong Island, Hong Kong SAR China Seamatch Asia Limited Full timeSenior Business Analyst/ Business Analyst (Banking) Take the lead in gathering and analyzing user requirements , and deliver innovative, best-practice solutions that drive business success. Bridge communication between users and technical teams to ensure every business need is clearly defined and flawlessly implemented. Transform business requirements into...
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Business Analyst
4 days ago
Hong Kong Island, Hong Kong SAR China My Sweet Home Employment Agency Full timeBusiness Analyst / Senior Business Analyst Add expected salary to your profile for insights Work with internal staff to perform requirement analysis, prepare functional specification and support business testing Communicate between users and development team, and liaise with the team on resources allocation and task scheduling Prepare test plans, conduct...
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Assistant Business Analyst/ Business Analyst
4 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeSW8220 |04 Nov 2021 Assistant Business Analyst / Business Analyst Work closely with both project team, IT team & clients; Work independently to gather, validate, analyze business requirements from clients; Work closely with Project Managers in project progress and budget tracking; Keep project and resources allocation plans up-to-date; Work with the...
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Business Analyst
6 days ago
Hong Kong Island, Hong Kong SAR China Mannings Full timeBusiness Analyst / Senior Business Analyst Add expected salary to your profile for insights Collaborate with different business stakeholders to identify potential business needs in the digital transformation journey Drive cross-department workshops to define forward looking business requirements Work closely with both business and technology team to create a...
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Business Analyst
6 days ago
Hong Kong Island, Hong Kong SAR China E-Solutions Full timeDigital Business Analyst – Wealth Management Experience: 5–10 years Location: Hong Kong We are looking for a highly skilled digital business analyst with strong experience in wealth management. The ideal candidate brings deep knowledge of UX, customer engagement, and agile product development, along with hands‑on involvement in digital wealth platforms...
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Business Analyst
6 days ago
Hong Kong, Hong Kong SAR China JNL Consulting Limited Full timeBusiness Analyst – Life Insurance Policy Administration (2-Year Contract) Top-Tier Insurer | System Revamp Project | Strategic BA Role Our client, a top-tier insurance provider, is embarking on a major transformation of its policy administration systems and seeks an experienced Business Analyst to support this high-impact initiative. This role is suited...
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Business Analyst
6 days ago
Hong Kong Island, Hong Kong SAR China Leadingnation Full timeRole Description The Business Analyst is responsible for identifying business needs, analyzing processes, and delivering data-driven recommendations that improve efficiency, productivity, and overall organizational performance. Working as a liaison between business stakeholders and technical teams, the Business Analyst gathers, documents, and translates...
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Business Analyst
4 days ago
Hong Kong Island, Hong Kong SAR China Oak Maritime (Hong Kong) Inc Limited Full timeEstablished since 1992, we are a TCSP licensed family office with an in‑house corporate services team offering a broad range of professional services to our group’s corporate and individual clients engaged in diversified activities including Shipping, Private Equities, Direct Investments, Real Estate, Agriculture, and Global Equities. With an expanded...