Lead, Contact Center Transformation

A leading technology firm is seeking an AI Transformation & Analytics Manager to modernize contact center operations through artificial intelligence and analytics. The successful candidate will design AI dashboards, apply predictive insights, and lead AI initiatives to improve efficiency and customer satisfaction. Must hold a Bachelor's degree in a related...

Manager, Contact Center Transformation and Quality Citi, Kowloon City District, Hong Kong SAR Job Overview At Citi we connect millions of people across hundreds of cities and countries every day through our global network of financial services. The Wealth division focuses on serving the full continuum of wealth clients, from affluent to ultra‑high net...

A telecommunications company in Hong Kong is seeking a Business Analyst to manage and execute business software system implementations and coordinate project activities. The ideal candidate will have at least 5 years of experience with Contact Center applications and systems, alongside a Bachelor's degree in related fields. Proficiency in IVRS call flows and...

Project Manager - Contact Center Solutions Lead end-to-end project delivery for contact center solution implementations, including AI-enabled features. Collaborate with clients to understand business requirements and translate them into actionable project plans. Manage project scope, timelines, budgets, and resources to ensure successful delivery. Coordinate...

Project Manager - Contact Center Solutions Lead end-to-end project delivery for contact center solution implementations, including AI-enabled features. Collaborate with clients to understand business requirements and translate them into actionable project plans. Manage project scope, timelines, budgets, and resources to ensure successful delivery. Coordinate...

A technology solution provider in Hong Kong is seeking a Project Manager for Contact Center Solutions. This role involves leading project delivery, managing scope, timelines, and budgets while coordinating with internal teams and external vendors. The ideal candidate will have at least 5 years of experience in project management within IT or telecom sectors,...

A leading technology firm in Hong Kong is searching for an experienced Project Manager for Contact Center Solutions. The successful candidate will lead project delivery, manage timelines, budgets, and resources while ensuring compliance with client requirements. A minimum of 5 years of relevant project management experience is required, along with strong...

A leading banking institution in Hong Kong is seeking a Head of Frontline Operations Support to drive revenue initiatives and enhance customer experiences in their contact centre. The ideal candidate has a university degree in Business Administration and proven banking experience, particularly in project management. This role requires strong leadership,...

A technology solutions company based in Hong Kong is seeking an experienced VoIP Specialist to manage the configuration and maintenance of their Avaya VoIP and Call Center infrastructure. The ideal candidate should possess a Bachelor's degree and have 5-8 years of relevant experience in supporting enterprise VoIP solutions. Responsibilities include improving...

A leading cloud solution provider in Hong Kong is seeking an experienced professional to deliver Contact Center applications. The ideal candidate will possess 8-10+ years of experience in developing large-scale global cloud solutions and a strong DevOps background. The role involves end-to-end accountability for product delivery, stakeholder management, and...