Guest Relations

Responsibilities Develop and maintain professionalism to deliver hospitality service for Club Floor guests. Build rapport with guests to secure repeated business. Perform check in/out and offer concierge service to guests. Provide breakfast and cocktail service to guests. Uphold the service standard and cleanliness of the lounge to guarantee guest...

Responsibilities: Supervise the overall activities at the Front Desk. Delivered the courteous and effective service to the hotel guests by all the colleagues at the Front Desk. Provide proper training is provided to all Front Desk subordinates and new recruits. Ensure proper room assignment with the preference of the arrival guests and coordinate with the...

A prestigious hotel in Hong Kong is seeking a Guest Relations Officer to manage concierge and lobby guest relations duties. The ideal candidate will have a minimum of one year’s experience in the hotel industry, excellent communication and interpersonal skills, and the ability to work well under pressure. Responsibilities include assisting VIP guests,...

A leading hotel group in Hong Kong is seeking a dedicated Guest Service Agent to manage guest check-in and check-out duties effectively. This role requires greeting guests with courtesy, managing their bookings, and promoting hotel facilities to maximize revenue through upselling. Ideal candidates should have a Diploma or Degree in Hotel Management and be...

Guest Relations Officer – Langham Hospitality Group As a Guest Relations Officer at Langham Hospitality Group, you will perform concierge and lobby guest relations duties, manage guest comments, promote hotel facilities, and provide traveling tips to guests. Responsibilities Perform concierge/lobby guest relations duties including baggage and...

Job Details 5 days work Hotel/Private Clubhouse or similar experience is highly preferred Able to work early shifts and late shifts Responsibilities Administer daily Guest Services and Relations functions for a seamless guest experience. Efficiently manage and maintain resources and assets for optimal operations. Provide essential office and administrative...

Date: 28 Nov 2025 Business Unit: Nina Hotel Kowloon East, HK Company: Chinachem Group Job Overview Perform guest check-in and check-out duties as according to Standard Operation Procedure of hotel and handle guest enquiries in an attentive and courteous manner. Responsibilities Greet and welcome the guests with standard courteous phases. Handle registration...

Business Unit: Nina Hotel Kowloon East, HKCompany: Chinachem GroupDate: 28 Nov 2025 Job Overview Perform guest check‑in and check‑out duties according to the Standard Operation Procedure of the hotel and handle guest enquiries in an attentive and courteous manner. Responsibilities Greet and welcome the guests with standard courteous phrases. Handle...

Guest Services Agent (Telephone Operator) As a Guest Services Agent (Telephone Operator) at Kimpton Tsim Sha Tsui Hong Kong , you will be responsible for managing incoming calls from both prospective and in-house guests. Your role is crucial in addressing inquiries and providing accurate information about our hotel amenities and services. By following the...

A well-known international hotel in Hong Kong seeks a Guest Relations Officer to deliver exceptional hospitality service for Club Floor guests, manage check-ins and outs, and maintain service standards. Candidates should possess experience in hotel management and customer service. This role offers unique opportunities to interact with guests and ensure their...