Guest Engagement Officer

Date: 28 Nov 2025 Business Unit: Nina Hotel Kowloon East, HK Company: Chinachem Group Job Overview Perform guest check-in and check-out duties as according to Standard Operation Procedure of hotel and handle guest enquiries in an attentive and courteous manner. Responsibilities Greet and welcome the guests with standard courteous phases. Handle registration...

Responsibilities Develop and maintain professionalism to deliver hospitality service for Club Floor guests. Build rapport with guests to secure repeated business. Perform check in/out and offer concierge service to guests. Provide breakfast and cocktail service to guests. Uphold the service standard and cleanliness of the lounge to guarantee guest...

We are currently seeking a high calibre professional to join our team as an Officer, Engagement . In this role you will Propose and implement staff engagement activities including annual dinner, festival celebrations and CSR community events; Manage content updates for internal platforms, including monthly staff newsletter; Design and draft internal...

A prestigious hotel in Hong Kong is seeking a Guest Relations Officer to manage concierge and lobby guest relations duties. The ideal candidate will have a minimum of one year’s experience in the hotel industry, excellent communication and interpersonal skills, and the ability to work well under pressure. Responsibilities include assisting VIP guests,...

Responsibilities Perform concierge supervisory duties including baggage and transportation arrangement. Greet VIP guests and enhance in-house guest engagement. Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures. Promote hotel facilities including Health Club, Business Centre and F&B outlets. Offer...

A leading hotel group in Hong Kong is seeking a dedicated Guest Service Agent to manage guest check-in and check-out duties effectively. This role requires greeting guests with courtesy, managing their bookings, and promoting hotel facilities to maximize revenue through upselling. Ideal candidates should have a Diploma or Degree in Hotel Management and be...

Guest Relations Officer – Langham Hospitality Group As a Guest Relations Officer at Langham Hospitality Group, you will perform concierge and lobby guest relations duties, manage guest comments, promote hotel facilities, and provide traveling tips to guests. Responsibilities Perform concierge/lobby guest relations duties including baggage and...

A luxury hotel in Hong Kong is seeking a skilled Concierge Supervisor to enhance guest experiences. Responsibilities include supervising concierge duties, engaging with VIP guests, and handling guest concerns with professionalism. Ideal candidates will have at least 3 years in the hotel industry, a Higher Diploma, and strong interpersonal skills in both...

About the Company Sodexo, the world's leader in Food and Facilities Management Services, operates in 55 countries with over 412,000 employees, providing services in various industries. We are looking for high calibre people to join our team in Hong Kong. Role Overview Manage the Centre Assistants to ensure daily coverage of Facilities Services including meal...

A hospitality company in Hong Kong is seeking a team member to perform guest check-in and check-out duties, handle guest enquiries, and assist with various hotel operations. Candidates should possess a diploma or degree in Hotel Management, a strong command of English and Chinese, and familiarity with Microsoft Office tools. This is an excellent opportunity...