Guest Services Officer

5 days ago

Kowloon, Hong Kong SAR China Sodexo (Hong Kong) Limited Full time

About the Company Sodexo, the world's leader in Food and Facilities Management Services, operates in 55 countries with over 412,000 employees, providing services in various industries. We are looking for high calibre people to join our team in Hong Kong. Role Overview Manage the Centre Assistants to ensure daily coverage of Facilities Services including meal breaks. Prepare and meet at agreed intervals with the Client to report on team progress, agreed KPIs to ensure optimal client satisfaction. Collect quotations for various projects and works, arrange ordering for all relevant equipment, consumables and facilities. Operational Duties Greet all incoming customers and visitors; Answer incoming telephone calls and handle customer enquiries; Manage meeting room booking system and schedule the booking requests of the Premises; Arrange chauffeur service as needed; Oversee the daily operation of the Premises; Arrange regular checking of Premises' facilities; Co‑coordinate with cleaning contractor to maintain cleanliness and tidiness of the Premises; Assist in coordination of event activity, including venue set up and reinstatement; Report and follow the maintenance issues with Client's facilities management operation team; Handle emergency incident and prepare incident reports; Prepare monthly service reports including daily incoming call and customer enquiries summary and incident report (if any) to Client for record purpose; Replenish the stock of standard consumables items in the concierge counter. Stock items shall include but not limited to stationery, toner and paper as required by Client; Carry out ad hoc duties as assigned by Client. Requirements At least 3 years working experience in Guest Services Officer or Receptionist Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Attention to detail and ability to maintain accuracy in a fast‑paced environment. Customer service‑oriented mindset with a friendly and approachable demeanor. Proficient in handling phone calls, inquiries, and providing information effectively. Ability to work well in a team and collaborate with colleagues. Prior experience in a similar role is preferred. Place of Work and Working time Tsim Sha Tsui (Monday to Saturday: 0900‑1800 / 1000‑1900) Public Holiday. Benefits Medical Benefits Family Care Leave A fun and lively working environment where you will be valued and developed. We offer competitive remuneration to the right candidates. Please apply with a detailed resume and salary expectation to Human Resources Department, Sodexo (Hong Kong) Limited by clicking Apply Now. Personal data collected is for recruitment purposes only. Application Questions How many years' experience do you have as a Guest Services Officer? Which of the following statements best describes your right to work in Hong Kong? Which of the following Microsoft Office products are you experienced with? What's your expected monthly basic salary? Are you willing to undergo a pre‑employment background check? #J-18808-Ljbffr

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