Guest Services Supervisor

Responsibilities Perform concierge supervisory duties including baggage and transportation arrangement. Greet VIP guests and enhance in-house guest engagement. Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures. Promote hotel facilities including Health Club, Business Centre and F&B outlets. Offer...

A luxury hotel in Hong Kong is seeking a skilled Concierge Supervisor to enhance guest experiences. Responsibilities include supervising concierge duties, engaging with VIP guests, and handling guest concerns with professionalism. Ideal candidates will have at least 3 years in the hotel industry, a Higher Diploma, and strong interpersonal skills in both...

A hospitality organization in Kowloon is seeking a Guest Services Officer to supervise frontline staff and provide exceptional service to guests. Responsibilities include managing check-in/check-out and resolving guest enquiries and complaints. Ideal candidates should hold a diploma in Hospitality Management and have 2-3 years of experience. Excellent...

Responsibilities: Supervise the overall activities at the Front Desk. Delivered the courteous and effective service to the hotel guests by all the colleagues at the Front Desk. Provide proper training is provided to all Front Desk subordinates and new recruits. Ensure proper room assignment with the preference of the arrival guests and coordinate with the...

A cinema company in Hong Kong is seeking an Acting Theatre Supervisor for full-time duties. Responsibilities include managing daily operations, enhancing customer experiences, and ensuring a clean, safe environment. Candidates should have a good customer service attitude, be fluent in Cantonese, and possess basic English and Mandarin. This position offers...

A luxury hotel in Hong Kong is seeking a professional to manage guest floor monitoring and enhance the guest experience. Responsibilities include managing Room Attendants, handling guest feedback, and following up on amenities orders. The ideal candidate should have a minimum of 3 years of experience in the hotel industry, excellent communication skills in...

Guest Relations Officer – Langham Hospitality Group As a Guest Relations Officer at Langham Hospitality Group, you will perform concierge and lobby guest relations duties, manage guest comments, promote hotel facilities, and provide traveling tips to guests. Responsibilities Perform concierge/lobby guest relations duties including baggage and...

Guest Services Agent (Telephone Operator) As a Guest Services Agent (Telephone Operator) at Kimpton Tsim Sha Tsui Hong Kong , you will be responsible for managing incoming calls from both prospective and in-house guests. Your role is crucial in addressing inquiries and providing accurate information about our hotel amenities and services. By following the...

A prestigious hotel in Hong Kong seeks a Front Desk Supervisor to oversee operations, ensure high-quality service, and provide training to staff. Candidates should have a tertiary education in Hospitality Management and at least 2 years of hotel or customer service experience. Fluency in spoken English and Mandarin is essential. The role entails supervising...

A prominent hotel in Kowloon is seeking an experienced Housekeeping Supervisor to supervise cleaning staff, maintaining high standards of cleanliness and guest satisfaction. Candidates should have a minimum of 3 years in international hotel services and possess excellent communication skills in English, Cantonese, and Mandarin. Join this dynamic team to...