Guest Relations Supervisor

Responsibilities Perform concierge supervisory duties including baggage and transportation arrangement. Greet VIP guests and enhance in-house guest engagement. Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures. Promote hotel facilities including Health Club, Business Centre and F&B outlets. Offer...

A luxury hotel in Hong Kong is seeking a skilled Concierge Supervisor to enhance guest experiences. Responsibilities include supervising concierge duties, engaging with VIP guests, and handling guest concerns with professionalism. Ideal candidates will have at least 3 years in the hotel industry, a Higher Diploma, and strong interpersonal skills in both...

Responsibilities Develop and maintain professionalism to deliver hospitality service for Club Floor guests. Build rapport with guests to secure repeated business. Perform check in/out and offer concierge service to guests. Provide breakfast and cocktail service to guests. Uphold the service standard and cleanliness of the lounge to guarantee guest...

A luxury hotel in Hong Kong is seeking a professional to manage guest floor monitoring and enhance the guest experience. Responsibilities include managing Room Attendants, handling guest feedback, and following up on amenities orders. The ideal candidate should have a minimum of 3 years of experience in the hotel industry, excellent communication skills in...

A hospitality recruitment agency in Hong Kong is seeking a dedicated professional for guest services. This role involves managing daily operations to ensure a seamless guest experience, alongside essential administrative support. The ideal candidate has a Higher Diploma in Hospitality, two years of customer-facing experience, and strong communication skills...

A hospitality organization in Kowloon is seeking a Guest Services Officer to supervise frontline staff and provide exceptional service to guests. Responsibilities include managing check-in/check-out and resolving guest enquiries and complaints. Ideal candidates should hold a diploma in Hospitality Management and have 2-3 years of experience. Excellent...

Responsibilities Perform guest floor monitoring duties & meet in-house guestneeds to enhance staying experience; Manage daily duties of Room Attendants or Butlers Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures; Follow up on amenities order on a daily basis Handle ad hoc projects assigned by the...

A prominent hotel in Kowloon is seeking an experienced Housekeeping Supervisor to supervise cleaning staff, maintaining high standards of cleanliness and guest satisfaction. Candidates should have a minimum of 3 years in international hotel services and possess excellent communication skills in English, Cantonese, and Mandarin. Join this dynamic team to...

A prestigious hotel in Hong Kong seeks a Front Desk Supervisor to oversee operations, ensure high-quality service, and provide training to staff. Candidates should have a tertiary education in Hospitality Management and at least 2 years of hotel or customer service experience. Fluency in spoken English and Mandarin is essential. The role entails supervising...

Supervision of housekeeping personnel and ensuring hotel guest rooms are clean and tidy at established hotel standards at all times, continually driving a total guest experience in a trend‑setting environment. Qualifications Secondary education preferably with vocational training; Minimum 3 years relevant experience in international hotel services;...