Guest Services Agent

5 days ago

Kowloon, Hong Kong SAR China Kimpton Tsim Sha Tsui Hong Kong Full time

Guest Services Agent (Telephone Operator) As a Guest Services Agent (Telephone Operator) at Kimpton Tsim Sha Tsui Hong Kong , you will be responsible for managing incoming calls from both prospective and in-house guests. Your role is crucial in addressing inquiries and providing accurate information about our hotel amenities and services. By following the Kimpton Guest Journey, you will recognize each guest as a unique individual and create memorable, personalized experiences. A little taste of your day-to-day Every day is different, but you’ll most likely be: Efficiently managing a high volume of incoming calls, ensuring timely responses to guest inquiries. Sharing detailed information about hotel amenities, services, and local attractions to enhance the guest experience. Collaborating closely with other departments to ensure guest requests are fulfilled promptly and accurately. Staying up-to-date with hotel policies, procedures, and promotions to provide accurate information to guests. Addressing guest concerns and complaints professionally, ensuring satisfactory resolutions. What we need from you A minimum of 1 year work experience in related positions (fresh graduates are also welcomed) A bachelor's degree in hotel management or equivalent Excellent communication skills in spoken and written English, Cantonese, and Mandarin; knowledge of other languages is an advantage Strong interpersonal skills to effectively interact with guests and collaborate across departments A great team player who respects all cultures, welcomes different perspectives, and celebrates diversity A commitment to service excellence, with a proactive, discreet, and detail-oriented approach Proficiency in Opera, Stay Please, and Alliants is a plus Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you apply for the job. Start your journey with us today. We are an equal opportunity employer. All applications will be treated in strict confidence. Personal data collected will be used for recruitment purpose only. Applicants who do not hear from us within six weeks should consider their applications unsuccessful. #J-18808-Ljbffr

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