Hotel Call Center Agent — Elevate Guest Experience

Telephone Services Agent (Hotel Call Center) Add expected salary to your profile for insights 2016 - 2025 Three MICHELIN Stars – T'ang Court 2004 - 2024 Caring Company Award 2020 The Best of The Best Masterchef – T’ang Court 2016 Travel+Leisure Best Top 5 Hotels in Hong Kong Responsibilities Provide prompt and accurate telephone communication services...

Guest Services Agent (Telephone Operator) As a Guest Services Agent (Telephone Operator) at Kimpton Tsim Sha Tsui Hong Kong , you will be responsible for managing incoming calls from both prospective and in-house guests. Your role is crucial in addressing inquiries and providing accurate information about our hotel amenities and services. By following the...

A leading hotel in Hong Kong is seeking a Guest Services Agent (Telephone Operator) to manage incoming calls and provide exceptional service to guests. The role involves addressing inquiries, sharing information about amenities, and ensuring guest satisfaction. Ideal candidates should have a bachelor's degree in hotel management and excellent communication...

A leading beauty service provider is seeking a Call Center Manager to elevate customer service and lead a dynamic team in Hong Kong. The ideal candidate will have 3 years of call center experience, strong leadership skills, and a background in the beauty industry is advantageous. Responsibilities include enhancing customer experiences, training staff, and...

A luxury 5-star hotel in Hong Kong is seeking a Waiter / Waitress to deliver exceptional dining experiences. The role involves maintaining restaurant standards, assisting with order taking, and gathering guest feedback. Candidates should have at least 1 year of relevant experience in the Hotel or F&B Service Industry or be fresh graduates. The position...

Responsibilities Responsible for inputting and handling incoming room reservations, providing clients with accurate and relevant information about Hotel services, facilities and rates. Handle reservations accurately and professionally. Solve guests’ and colleagues’ enquiries in a timely and courteous manner. Provide on‑job training to Reservations...

A prestigious hotel in Hong Kong is seeking a Reservations Agent to manage room bookings and deliver exceptional customer service. The ideal candidate should have a certificate in Hospitality Management and at least 2 years of experience in hotel reservations, along with strong skills in systems like Opera and Microsoft Office. Candidates with less...

A well-known international hotel in Hong Kong seeks a Guest Relations Officer to deliver exceptional hospitality service for Club Floor guests, manage check-ins and outs, and maintain service standards. Candidates should possess experience in hotel management and customer service. This role offers unique opportunities to interact with guests and ensure their...

A luxury hotel in Hong Kong is seeking a Restaurant Captain to deliver high-quality services and maintain smooth restaurant operations. The role requires a minimum of 2 years of restaurant operations experience and the ability to provide training to enhance team skills. Ideal candidates are outgoing, service-oriented, and proficient in English, Cantonese,...

A prestigious hotel in Hong Kong seeks a Front Desk Supervisor to oversee operations, ensure high-quality service, and provide training to staff. Candidates should have a tertiary education in Hospitality Management and at least 2 years of hotel or customer service experience. Fluency in spoken English and Mandarin is essential. The role entails supervising...