Customer Service Manager

The incumbent will be responsible for managing the operations of hotlines, walk-in customers and live chat provided by in-house Customer Service team and external service providers. He will also lead a portfolio of customer service projects including digitalization. The successful candidate should be customer-focused and result-driven. Key Responsibilities...

Execute and manage customer service strategies to meet corporate objectives and meet tenants’ expectations in a premium commercial building Assist in supervising the customer service team to carry out daily operations to meet the high quality service standard Formulate and update the customer service handling guidelines and standard operation procedures to...

Head of Customer Services / Customer Services Manager Package Basic salary * 13 months + bonus Potential Candidate hold SFC 1,2 License Tips : Candidate must have SFC Type 1,2 Suitable candidates should possess experience in supervising a customer service team comprising two to three staff members. Job Responsibilities: Supervise the day-to-day activities of...

To lead the Customer Service Team in ensuring providing efficient and quality day-to-day operations of the Customer Services/Concierge Counters, Helpdesk, Reception, Box Office & Ticketing Counter and Luggage Services Monitor the grooming and performance of Customer Services team and contract casual staff as well as service providers Monitor and handle...

VIP Account Manager (Work in Hong Kong) One of our best partners, a fast‑growing and reputable online game production and operation company, is looking for a VIP Account Manager in Hong Kong. Office Location: Hong Kong Purpose In this role, you will be patient, empathetic, and communicative. You will put yourself in customers’ shoes and advocate for them...

Leading IT&T services company in Hong Kong Job Description Candidate with less experience will be considered as Assistant Manager. Responsibilities Act as a single point of contact for our key customers for all service related issues. Work closely with China Sales Team by providing a service-oriented, customer focus element to ensure customer satisfaction on...

Partnerships Senior Manager, Southeast Asia Collinson is a global loyalty and benefits company. We use our expertise and products to craft customer experiences which enable some of the world’s best known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning,...

A leading gaming company is seeking a VIP Account Manager in Hong Kong. This role involves building and maintaining high-value customer relationships, problem-solving, and guiding customers through compliance issues. Candidates should have 3-5 years of B2C sales or relationship management experience and proficiency in CRM tools. Multicultural candidates are...

Handle customer inquiries received from various communication channels, ensuring timely and professional responses to customer inquiries and concerns. Collaborate with internal departments for the investigation of complaint cases and root cause analysis. Resolve customer inquiries and complaints efficiently. Handle escalated customer complaints with empathy...

Join to apply for the Assistant Customer Service Manager role at Chow Tai Fook Jewellery Group . Overview Join to apply for the Assistant Customer Service Manager role at Chow Tai Fook Jewellery Group . Key Responsibilities Handle customer inquiries received from various communication channels, ensuring timely and professional responses to customer inquiries...