Assistant Customer Service Manager
4 days ago
Handle customer inquiries received from various communication channels, ensuring timely and professional responses to customer inquiries and concerns. Collaborate with internal departments for the investigation of complaint cases and root cause analysis. Resolve customer inquiries and complaints efficiently. Handle escalated customer complaints with empathy and professionalism, striving for effective resolutions that enhance customer satisfaction. Monitor and analyze customer feedback and internal workflow. Identify areas of improvement in operational effectiveness and customer satisfaction. Propose action plans on service improvement based on customer feedback. Implement recommendations to enhance customer satisfaction and foster loyalty through improved service delivery. Drive internal process improvement for better customer engagement. Perform ad hoc operational and administrative tasks as per request. Requirements: Degree holder in Business Administration, Management or related field. Minimum 5 years of relevant experience preferably from retail industry. Proven experience in customer service management, preferably in retail industry. Strong problem‑solving skills and the ability to handle difficult situations with professionalism. Excellent interpersonal and communication skills. Ability to work collaboratively across departments. Proficiency in MS Office. Good command in both English & Chinese (Cantonese and Mandarin). Interested parties please apply by clicking "Apply Now" with a full resume stating the latest and expected salary. All information collected will be used for recruitment purposes only. #J-18808-Ljbffr
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Assistant Customer Service Manager
4 days ago
Hong Kong Island, Hong Kong SAR China Chow Tai Fook Jewellery Group Full timeJoin to apply for the Assistant Customer Service Manager role at Chow Tai Fook Jewellery Group . Overview Join to apply for the Assistant Customer Service Manager role at Chow Tai Fook Jewellery Group . Key Responsibilities Handle customer inquiries received from various communication channels, ensuring timely and professional responses to customer inquiries...
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Assistant Customer Service Manager
4 days ago
hong kong, Hong Kong SAR China Cornerstone Technologies Holdings Limited Full timeThe onboarding of a new Assistant Customer Service Manager at Cornerstone, a leader in EV charging services, offers an exciting opportunity to advance your career. Responsibilities Ensure all customer service handling procedures comply with company policies and SOP. Provide excellent customer service via all channels (omni-chat, hotline, email, etc.)....
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Hong Kong Island, Hong Kong SAR China Well Born Real Estate Management Limited Full timeSENIOR CUSTOMER SERVICE ASSISTANT/ CUSTOMER SERVICE ASSISTANT - 010 We are a member of Henderson Land Group, one of the most renowned property management companies in Hong Kong. To cope with our rapid business expansion, we are looking for high caliber professionals to join our dynamic teams. Responsibilities Provide concierge service to our customers in our...
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Hong Kong Island, Hong Kong SAR China PI Business Consulting Limited Full timeA consulting firm in Hong Kong is seeking an Assistant Manager for Call Centre and Customer Service. The ideal candidate will handle customer transactions, provide after-sales support, and manage complaints. A Bachelor's degree or equivalent is required, along with at least 1 year of customer service experience in the banking or financial industry. The role...
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Hong Kong Island, Hong Kong SAR China ConnectedGroup Limited Full timeA well-established financial institution in Hong Kong is seeking an Assistant Manager for Customer Service in Financial Services. The role involves engaging with clients via phone and digital channels, addressing inquiries about pension funds and retirement services. Candidates should possess a Bachelor's degree and 2-6 years of experience in banking or...
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Customer Service Manager
4 days ago
Hong Kong Island, Hong Kong SAR China Sun Chung Property Management Co Ltd Full timeExecute and manage customer service strategies to meet corporate objectives and meet tenants’ expectations in a premium commercial building Assist in supervising the customer service team to carry out daily operations to meet the high quality service standard Formulate and update the customer service handling guidelines and standard operation procedures to...
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Customer Service, Assistant Manager
2 days ago
Hong Kong Island, Hong Kong SAR China ConnectedGroup Limited Full timeCustomer Service, Assistant Manager - Financial Services Our client is a well-established financial institution hiring a Hotline Customer Service professional to join their team. This role focuses on client engagement through phone and digital channels, supporting pension funds and retirement services. Responsibilities Respond to MPF and ORSO-related...
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Assistant Customer Service Manager
2 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeCompany: Telecommunications company that offers a wide range of services, including local and international calls, mobile services, broadband internet, and pay-TV.Location: Wan ChaiNature: Renewable Contract (12 months) Others Candidates without general banking customer service experience are not preferred. Candidates with hands‑on credit card experience...
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Customer Service Manager
2 days ago
hong kong, Hong Kong SAR China 国泰君安国际 Guotai Junan International Full timeResponsibilities Resolve phone-in, online or walk-in clients’ queries efficiently and effectively by providing professional customer services Maintain and update client-facing communications including but not limited to website page content and regular correspondences Assist to implement the enhancement measures to upgrade client satisfaction level Review...
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Assistant Manager
4 days ago
Hong Kong Island, Hong Kong SAR China PI Business Consulting Limited Full timeAssistant Manager - (Call Centre & Customer Service) Handle customer transaction instructions, enquiries, and service requests via various channels Deliver high-quality service through both inbound and outbound calls Provide after-sales support to a wide range of customer segments Manage and resolve customer feedback and complaints in a professional manner...