Manager, Reward+

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and Personal Banking (WPB) Hong Kong helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. We have four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation. We are currently seeking a high calibre professional to join our team as a Manager, Reward+. Principal Responsibilities The Manager, Reward+ will be responsible for managing HSBC's digital rewards propositions and usage programs. This role involves driving new journey development, performing market research and competitor analysis, engaging with third-party partners and vendors, managing usage programs to drive customer adoption and commercialization, and ensuring the best customer experiences through day-to-day app support. Key Responsibilities Journey Development Lead the creation and implementation of new digital rewards journeys Collaborate with cross-functional teams to design customer-centric rewards propositions Utilize customer feedback and data analytics to enhance the rewards experience Market Research and Competitor Analysis Conduct market research to identify trends and opportunities in digital rewards Analyse competitor offerings to ensure HSBC's rewards remain competitive Provide actionable insights and recommendations based on research findings Partnership and Vendor Management Identify and engage with third-party partners and vendors to expand the rewards ecosystem Negotiate and manage partnerships to ensure alignment with HSBC's goals Monitor partner performance and ensure compliance with HSBC standards App Support and Customer Experience Oversee daily operations of the digital rewards app to ensure optimal performance Address and resolve technical issues and customer inquiries promptly Implement customer feedback to continuously improve app functionality and user experience Usage Programs Management Develop and manage usage programs to drive customer adoption and engagement Implement strategies to commercialize digital rewards and increase customer participation Monitor and analyse program performance, making data-driven adjustments to optimize results Qualifications - External Bachelor’s degree in Business, Marketing, Technology, or a related field Proven experience in credit card usage, digital rewards, loyalty programs, or a similar role Excellent organizational skills and ability to manage multiple projects simultaneously Proficiency in agile delivery methodologies, project management and ability to work collaboratively in a fast-paced, dynamic environment Ability to build and maintain strong relationships with partners and vendors Proficiency in data analytics and customer insights Strong communication and interpersonal skills Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. You’ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. 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