eTeam | Information Technology Support Specialist
2 days ago
Direct message the job poster from eTeam
Senior Information Technology Recruitment Consultant For APAC RegionRoles and Responsibilities:
- Responsible for resolving incidents and requests that have been escalated from Level 1.
- Troubleshoot, repair, and maintain software applications & infrastructure.
- Escalation from the Helpdesk for application support including in-house, 3rd party applications, and market data applications.
- Provide support for operating system drivers, software, and firmware.
- Provide support to users for home connection and work-from-home setup — Firm laptop or personal laptop + virtual machine.
- Create and maintain support documentation.
- Interacting with other support groups (local and global) within the firm across multiple platforms.
- Record and manage all incidents and requests in the ticket-tracking system.
- Proactively inform management of trends, significant problems, and expected delays.
- On-call – Participate in a rotating schedule providing after-hours and weekend support.
- Take initiative to stay current on technology and participate in training programs.
- Be proactively responsive to multiple mediums of communication platforms such as E-mail, Microsoft Teams, Skype, Symphony, Jive, etc.
- Excellent communication, interpersonal, and customer care skills.
- Ability to work under pressure and on tight timescales.
- Experience using a help desk call management system.
- Technical grasp of a wide range of applications both in-house and 3rd party applications.
- Experience in a similar role.
- 1-3 years of relevant experience.
- Mid-Senior level
- Full-time
- Information Technology
- Staffing and Recruiting
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