Global Financial Technology Support Specialist

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time

At Bloomberg, we are always seeking talented professionals to join our Enterprise Technology Services team. As a Global Financial Technology Support Specialist, you will play a vital role in maintaining technological stability and mitigating financial risk for our clients across their Bloomberg solutions and workflows.

Key Responsibilities
  • Analyze and troubleshoot issues for our global client's production environments, identifying root causes and providing timely solutions.
  • Prevent production incidents and outages by partnering with Engineering and Product teams to design and implement future system and product changes.
  • Partner with Account Management in our electronic trading and regulatory businesses to provide proactive engagements with our client base.
  • Ensure a smooth life-cycle experience, when clients move from project implementation to production support.

We're interested in candidates who come to work with a purpose, passionate about offering excellent service and empowered by a collaborative spirit. You'll be a strong problem solver who doesn't shy away from taking on new challenges and thrives on change. We encourage you to challenge the status quo and support your colleagues to innovate, learn, and deliver the best service possible.

Requirements
  • Minimum 3 years of working experience in a client-facing role, supporting financial markets trading/connectivity solutions.
  • Demonstrated experience in some or all of the following: FIX, Middleware (eg. MQ), TCPIP, SFTP, Web APIs, Unix/Linux, Scripting (eg. Perl, Python), Data Transformation.
  • Demonstrated experience in technical support including end-to-end troubleshooting in networks, connectivity, and messaging.
  • Fluency in Mandarin and English for the seamless facilitation of intricate technical exchanges with stakeholders.
  • Demonstrated ability in multi-tasking, time management and prioritising in a fast-paced environment.

In return, we offer an attractive compensation package, estimated at around HKD 120,000 - HKD 180,000 per annum, depending on experience and qualifications, plus comprehensive benefits and opportunities for career growth and development. If this sounds like you, please apply now to take the next step in your career journey with Bloomberg.



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