MedView Student Success Manager

1 week ago

WorkFromHome, Hong Kong SAR China Crimson Education Full time

Overview MedView Student Success Manager (English/Mandarin Speaking) – Crimson Education Crimson Education is a Series C global EdTech startup founded in 2013. We connect 3000 tutors/mentors to students aiming for admission and scholarships to top universities or dream career pathways. Our Student Success team engages, manages and facilitates a student’s journey with Crimson to help them achieve their goals. Responsibilities Communication: Serve as the first point of contact for students and parents using MedView services. Respond to communications promptly (within 48 hours) and proactively communicate student progress to parents and students. Regularly communicate with parents about student progress (at least monthly) and provide periodic progress reports. Coordinate with the wider MedView team (Academic Advisors, Tutor Management, Tutors, Strategists) to support student goals and progression; identify upselling opportunities where appropriate. Proactively resolve issues and escalate through the appropriate channel when needed. Monitor student usage and progression through MedView services; take action if usage lags behind the Roadmap. Provide high-level strategic advice to non-application year students on potential Medical School routes; receive training to perform this effectively. Application year students receive detailed application support from dedicated application strategists. Keep up-to-date with current medical school entry requirements; participate in the tailored learning and development programme to achieve personal goals with management guidance. What we are looking for MUST have Australian and NZ Curriculum knowledge 1-2 years of experience in customer service, project management, or transferable roles Ability to build strong relationships with families through excellent service, high cultural awareness and adaptability High resilience to thrive in a fast-paced startup environment Strong problem-solving skills with the ability to manage multiple internal and external stakeholders Outstanding organizational skills with excellent written and verbal communication Collaborative and open to giving and receiving feedback Benefits Rapidly growing startup with flexible working arrangements Opportunities for development and internal promotions $1000 training budget per year Access to a psychologist on staff Fireside chats and workshops to support a high-performing team Culture of Radical Candor Global company with 28 markets; option to work from offices or remotely How to apply If you’re passionate about growing in a fast-paced, collaborative environment and want to work with cutting-edge technology, we’d love to hear from you. Please monitor spam/junk folders for correspondence from Team Tailor. #J-18808-Ljbffr

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