Customer Success

Join to apply for the Customer Success - Team Manager role at Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in cutting‑edge initiatives such as public cloud, data science, AI, engineering innovation and IoT. The company is a pioneer of global distributed collaboration, with over 1,000 colleagues in more than 70 countries and very few office‑based roles. Location This is a globally remote role. Role Entails Strategic planning and analysis: preparing communication plans, team meetings and other messages shared in broader management forums; reviewing key performance indicators and metrics; developing strategies to enhance customer engagement, improve retention rates, drive upsells or cross‑sells, and ultimately increase customer success. Customer interactions and support to your team: resolving escalated customer issues that require expertise or intervention while working closely with your team members to ensure timely resolution. Team management: guiding and supporting team members, helping them navigate complex customer situations, improve their skills and achieve their goals; conducting performance reviews; celebrating excellence and setting individual growth goals. Cross‑functional collaboration: collaborating with Sales, Marketing, Product Development and Support to align on customer needs, share feedback and coordinate efforts to drive customer success. Documentation and reporting: building content with your team and manager while ensuring changes are well documented, instilling quality and attention to detail in all outputs. What We Are Looking For Excellent academic results at school and university. Bachelor's or equivalent degree in Business, Communication or STEM. Knowledge and passion for Customer Success, revenue management and technology; experience in SaaS or software industries. Track record of delivering exceptional Customer Success results. Commitment to continuous learning and improvement – curious, flexible, scientific. Creative problem‑solving and cross‑team collaboration. Experience growing and developing a CSM team. Hands‑on approach to using data to drive team activities and continuous improvement. Willingness to travel up to four times a year for internal events. Nice‑to‑have Skills Proficiency in Japanese, Korean, Spanish, Portuguese, German, French or Italian, in addition to excellent English, is highly appreciated. What We Offer You Distributed work environment with twice‑yearly in‑person team sprints. Personal learning and development budget of USD 2,000 per year. Annual compensation review. Recognition rewards. Annual holiday leave. Maternity and paternity leave. Employee Assistance Programme. Opportunity to travel to new locations to meet colleagues. Priority Pass for travel and upgrades for long‑haul company events. About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. By publishing Ubuntu – one of the most important open source projects and the platform for AI, IoT and the cloud – we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company, expecting excellence in everything we do. Equal Opportunity Employer Canonical is an equal‑opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives and background creates a better work environment and better products. Whatever your identity, we will give your application fair consideration. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Other Industries: Software Development #J-18808-Ljbffr