Enterprise Customer Success Manager
2 days ago
Enterprise Customer Success Manager The Enterprise Customer Success Manager role at Canonical is a key position within the company’s newly established Customer Success department. The role focuses on reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts for the company’s flagship product, Ubuntu, as well as related open‑source infrastructure and applications. Location This role will be based remotely. What your day will look like Onboard new customers and introduce them to our products and support processes (Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, data applications, and more). Elaborate and coordinate complex projects in collaboration with developers, IT managers, and decision makers from various industries. Collaborate with Sales, Field Engineering, and Support to develop and deliver engagement plans that fulfill the customer’s objectives. Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales. Run a disciplined, weekly customer and business review process with cross‑functional teams, identifying and prioritizing blockers and driving resolution through corporate product and engineering teams. Serve as a customer advocate internally and influence product roadmaps, websites, documentation, processes, and people to improve customer satisfaction and retention. Support customers through reactive ticket requests. Create campaigns targeting multiple customers through digital touch‑points and activities. What we are looking for in you Minimum 5 years of experience related to IT projects involving Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT. Excellent presentation skills and the ability to guide conversations about complex software. Experience building and improving internal processes while maintaining timely delivery of customer‑related projects. A true team player capable of interacting with all departments and at all levels, both internally and externally. Knowledge of agile methodologies. Proficiency in Spanish and Portuguese, in addition to excellent command of English, is highly appreciated. Additional skills that you might also bring Experience with Salesforce, Jira, and other CRMs is a big plus. What we offer colleagues Distributed work environment with twice‑yearly team sprints in person. Personal learning and development budget of USD 2,000 per year. Annual compensation review. Recognition rewards. Annual holiday leave. Maternity and paternity leave. Team Member Assistance Program & Wellness Platform. Opportunity to travel to new locations to meet colleagues. Priority Pass and travel upgrades for long‑haul company events. About Canonical Canonical is a leading provider of open‑source software and operating systems to the global enterprise and technology markets. The company is founder‑led, profitable, and growing, with 1,200+ colleagues in 75+ countries working mainly from home. Equal Opportunity Employer Canonical is an equal opportunity employer. We pride ourselves on fostering a workplace free from discrimination and invite applicants of all backgrounds to apply. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industries Software Development #J-18808-Ljbffr
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