Customer Success Manager – Business Intelligence
7 days ago
Customer Success Manager – Business Intelligence (BI) / Data Warehouse Direct message the job poster from Oracle Customer Success Manager – Business Intelligence (BI) / Data Warehouse Role Overview We are seeking an experienced and customer-focused Customer Success Manager (CSM) with strong expertise in Data Warehouse and Business Intelligence (BI) solutions. This role acts as the primary technical and strategic partner for our enterprise clients—helping them maximize the value of their BI and analytics investments through hands‑on implementation support, solution design, and proactive success management. You will collaborate closely with customers, sales, product, and technical teams to ensure seamless delivery of Oracle BI and Data Integration solutions while driving long‑term client satisfaction and retention. Key Responsibilities Serve as the primary technical point of contact for assigned customers, building trusted advisor relationships. Deeply understand customers’ business processes , data environment, and analytics goals to deliver relevant BI and Data Warehouse solutions. Design, configure, and present technical solutions that align with customer needs and industry best practices. Coordinate with internal teams—Sales, Product Development, Support, and Consulting —to ensure smooth solution delivery and customer enablement. Manage and resolve technical challenges , ensuring high customer satisfaction through timely and effective resolution. Participate hands‑on in project implementation , including solution design, configuration, and validation activities. Prepare and deliver technical demonstrations, workshops, and training sessions to drive product adoption. Partner with the Customer Support and Product teams to address escalations, share insights, and drive continuous product improvements. Proactively analyze usage patterns and provide recommendations to help customers achieve measurable outcomes from BI and analytics investments. Required Skills and Experience Strong working knowledge of SQL / PL‑SQL and complex data querying techniques. Proven experience in Data Warehousing , ETL / ELT processes , and BI architecture design. Hands‑on experience with ETL tools , such as Oracle Data Integrator (ODI) or Oracle Integration Cloud (OIC) . Solid understanding of data modeling , reporting , and analytics frameworks . Excellent problem‑solving and communication skills, with the ability to convey technical information to non‑technical stakeholders. Ability to thrive in a cross‑functional and dynamic environment , balancing multiple priorities and stakeholders. Strong customer management, presentation, and relationship‑building skills. Preferred / Nice‑to‑Have Experience or familiarity with: Python scripting and REST API integration for automation or data ingestion. Oracle Financial Services Analytical Applications (OFSAA) , Oracle Hyperion , or Oracle Financial Consolidation and Close Cloud Service (FCCS) . Exposure to cloud‑based data platforms or analytics modernization projects . Prior experience in a customer success, consulting, or technical account management capacity. Why Join Us This is an exciting opportunity to: Work at the intersection of technology, data, and business strategy . Be part of a high‑performing team driving customer success and analytics transformation . Leverage Oracle’s leading BI and Data Integration technologies to deliver measurable value to enterprise customers across industries. #J-18808-Ljbffr
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