Customer Success Manager
2 hours ago
Senior Consultant | Partnering with high growth, VC & PE backed scale-ups Customer Success Manager – AI FinTech (APAC) HK$600k–HK$640k base + 10–15% bonus | Remote‑first, based in Japan or Hong Kong with on‑site client visits Join one of the most exciting names in AI‑powered fintech – backed by top‑tier investors, expanding globally, and already trusted by some of the world’s largest financial institutions. This company is transforming how analysts work, using AI to automate and scale the extraction of financial data with near‑perfect accuracy. No more hours lost digging through PDFs or manually updating models – users get clean, reliable data in seconds, with links back to the source. It’s a game‑changer for investment teams worldwide. As the first Customer Success Manager in the Asia‑Pacific region, you’ll play a critical role supporting the rollout of this category‑defining platform across a leading Tier 1 global bank. With over 200 users to onboard across Japan and Hong Kong, this is a high‑impact, high‑visibility opportunity with real ownership and autonomy. What you’ll be doing Own onboarding and implementation for new users in both Japan and Hong Kong Train, support, and retain key users across a flagship global banking account Act as the bridge between client and product teams – capturing feedback, resolving friction, and driving adoption Develop strong relationships with end users and stakeholders, acting as a trusted advisor Work closely with technical and product teams to troubleshoot issues and optimise user experience Identify opportunities to expand usage and improve customer outcomes What we’re looking for 5–6+ years in customer success, post‑sales, or account management within fintech, SaaS, or financial data Native‑level Japanese and fluent English required Based in Japan or Hong Kong, with flexibility to travel locally for on‑site client engagements Strong understanding of how analysts, PMs, or researchers work with financial data and tools Independent operator who thrives in a fast‑paced, startup‑style environment Outstanding communication, relationship‑building, and stakeholder management skills What’s on offer Compensation: HK$600k–HK$640k base + 10–15% bonus Remote‑first role with flexible working and regular on‑site client interaction Work with a globally respected AI product solving real pain points in financial services Foundational APAC role with scope to shape customer success strategy in the region Career‑defining opportunity at a scaling, category‑leading company Seniority level Mid‑Senior level Employment type Full‑time Job function Customer Service and Sales Industries Software Development and Financial Services #J-18808-Ljbffr
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Customer Success Manager
6 days ago
WorkFromHome, Hong Kong SAR China IPC Systems, Inc Full timeIPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions. Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast‑paced...
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Customer Success Manager
6 days ago
WorkFromHome, Hong Kong SAR China SEEK Full timeAbout the role Sitting under the Operations Department this is a pivotal role which involves partnering with Sales to drive behavioural change adoption and sustainable growth of product usage within our customer segments. Your role is therefore crucial for our business purpose to help our customers succeed. Based in the Hong Kong office you will work closely...
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Customer Success Manager
4 days ago
WorkFromHome, Hong Kong SAR China Kiln Full timePermanent Full-time - Singapore, Hong Kong or Japan As our first APAC Customer Success Manager, you will support our local expansion, being responsible for post-sales in the region. You’ll ensure our enterprise customers receive outstanding service and support, becoming their trusted advisor, deeply understanding their business and needs, helping them get...
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Customer Success
2 weeks ago
WorkFromHome, Hong Kong SAR China Canonical Full timeJoin to apply for the Customer Success - Team Manager role at Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in cutting‑edge initiatives such as public cloud, data science, AI, engineering innovation and IoT. The company is a...
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Enterprise Customer Success Manager
2 days ago
WorkFromHome, Hong Kong SAR China Canonical Full timeEnterprise Customer Success Manager The Enterprise Customer Success Manager role at Canonical is a key position within the company’s newly established Customer Success department. The role focuses on reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts for the company’s flagship...
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Associate Customer Success Manager
6 days ago
WorkFromHome, Hong Kong SAR China ServiceNow Full timeJob Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based...
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Sr Customer Success Manager
6 days ago
WorkFromHome, Hong Kong SAR China SAS Full timeSenior Customer Success Manager - Banking Location: Hong Kong We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it...
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Customer Success Coordinator
4 days ago
WorkFromHome, Hong Kong SAR China Worldly Full timeCustomer Success Coordinator Location: Remote - APAC (Hong Kong, China, Vietnam) About Worldly Worldly is the world’s most comprehensive impact intelligence platform — delivering real data to businesses on impacts within their supply chain. Worldly is trusted by 40,000 global brands, retailers, and manufacturers to provide the single source of ESG...
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Customer Success Manager
6 days ago
WorkFromHome, Hong Kong SAR China IPC Systems, Inc Full timeA financial technology company in Hong Kong is seeking a Customer Success Manager to enhance customer satisfaction and drive revenue growth. In this hybrid role, you'll manage customer experiences and collaborate with teams to provide strategic consultations. Ideal candidates should have at least 2 years of experience in customer success or account...
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APAC Customer Success Manager — Remote
4 days ago
WorkFromHome, Hong Kong SAR China Kiln Full timeA leading digital asset management platform is looking for an APAC Customer Success Manager to support local expansion in Hong Kong. The role involves ensuring outstanding service, onboarding new customers, and addressing technical challenges. Candidates should have at least 6 years of experience in B2B customer success and be proficient in Japanese and...
