Operations Executive

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Times Publishing Hong Kong Full time

Times Publishing Limited has been a prominent presence in Hong Kong for over 50 years, offering a range of business services through its subsidiaries. With expertise in physical and non-printed distribution, brand marketing, and online/offline retail operations, Times Publishing is a respected partner for English magazine and book supply to Hong Kong Public Libraries and various retail outlets.

Role Description

This is a full-time on-site role for an Operations Executive at Times Publishing Hong Kong.

Responsibilities

  • Participate in various Business Units from liaison with customers, processing planning and execution to after sales service.
  • Perform daily operations including order processing, handling customer enquiries, and compiling sales reports/analysis.
  • Handle customer enquiries and ensure quality customer service to clients via phone call, email, and instant messaging professionally and promptly.
  • Report customer feedback and suggest constructive ideas to senior management for service improvement.
  • Work closely with internal departments and external parties to ensure operational efficiency.
  • Maintain good service quality and business relationships with suppliers & customers.
  • Perform ad-hoc duties as assigned.

Qualifications

  • Associate Degree/Degree holder or above.
  • People-oriented with strong interpersonal and communication skills.
  • 1-2 years working experience (Fresh graduates would also be considered).
  • Good at multi-tasking, self-motivated, and well organized.
  • Fluency in English and Mandarin is essential.
  • Strong numerical analysis skills.
  • Work well under pressure and able to complete tasks in a timely manner.
Seniority Level

Entry level

Employment Type

Full-time

Job Function

Management and Manufacturing

Industries

Manufacturing

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