Operations Executive
2 days ago
Times Publishing Limited has been a prominent presence in Hong Kong for over 50 years, offering a range of business services through its subsidiaries. With expertise in physical and non-printed distribution, brand marketing, and online/offline retail operations, Times Publishing is a respected partner for English magazine and book supply to Hong Kong Public Libraries and various retail outlets.
Role Description
This is a full-time on-site role for an Operations Executive at Times Publishing Hong Kong.
Responsibilities
- Participate in various Business Units from liaison with customers, processing planning and execution to after sales service.
- Perform daily operations including order processing, handling customer enquiries, and compiling sales reports/analysis.
- Handle customer enquiries and ensure quality customer service to clients via phone call, email, and instant messaging professionally and promptly.
- Report customer feedback and suggest constructive ideas to senior management for service improvement.
- Work closely with internal departments and external parties to ensure operational efficiency.
- Maintain good service quality and business relationships with suppliers & customers.
- Perform ad-hoc duties as assigned.
Qualifications
- Associate Degree/Degree holder or above.
- People-oriented with strong interpersonal and communication skills.
- 1-2 years working experience (Fresh graduates would also be considered).
- Good at multi-tasking, self-motivated, and well organized.
- Fluency in English and Mandarin is essential.
- Strong numerical analysis skills.
- Work well under pressure and able to complete tasks in a timely manner.
Entry level
Employment TypeFull-time
Job FunctionManagement and Manufacturing
IndustriesManufacturing
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