Customer Experience

A customer service provider in Hong Kong seeks to hire a customer service representative. The successful candidate will provide a welcoming experience to customers, handle inquiries, and support customer events. Applicants should hold a diploma or above, possess strong communication and interpersonal skills, and have at least one year of relevant experience....

Training and Customer Experience Officer Understand customer’s needs and handle all kinds of customer’s enquiries and complaints via various channels in a tactful manner. Liaison with internal departments to handle customer problems and requests to ensure customer satisfaction. Assist the Training and Customer Experience Manager in planning, organizing,...

A leading safety science company in Hong Kong is seeking an experienced Customer Service Representative. You will resolve complex customer issues, develop relationships, and provide excellent support in a diverse team. The ideal candidate has at least two years of experience in customer service or sales, can manage multiple tasks effectively, and is capable...

A leading health company in Hong Kong is seeking a Training and Customer Experience Officer to manage customer inquiries and complaints while facilitating training programs. Candidates should have at least 2 years of customer service experience, preferably in retail. Strong communication skills in English, Cantonese, and ideally Mandarin are essential. The...

A leading global bank in Hong Kong seeks an Assistant Vice President for Customer Experience and Portfolio Management. The successful candidate will manage a high-risk customer portfolio, ensuring compliance with regulations while enhancing customer relationships. Key qualifications include a degree in business or finance, strong customer-facing experience...

A global banking institution in Hong Kong is seeking an Assistant Vice President in Customer Experience and Portfolio Management. The successful candidate will manage a portfolio aimed at business banking's high-risk segment, ensuring compliance with internal and regulatory standards while enhancing customer relationships. Requirements include a relevant...

A leading global banking institution is seeking a Customer Complaints Support Officer in Hong Kong. This role involves supporting the Customer Relations Manager to effectively handle customer complaints throughout the complaint process, documenting cases, and compiling reports. Ideal candidates will have secondary education or equivalent, customer-facing...

AVP, Customer Experience and Portfolio Management Join to apply for the AVP, Customer Experience and Portfolio Management role at HSBC. We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Customer Experience and Portfolio Management. In This Role You Will Manage a portfolio of Business Banking (BB)...

A prominent bank in Hong Kong is looking for a Customer Service Executive to handle phone applications and enquiries related to loans and banking products. The successful candidate should possess good customer service skills, with at least one year of experience in sales or customer support. Strong communication skills in English and Chinese, including...

A leading financial institution in Hong Kong is seeking a Manager for Customer Experience, Data and Analytics. The role involves optimizing customer feedback mechanisms and developing dashboards for real-time insights. The ideal candidate should possess strong analytical skills, communicate effectively in English and Chinese, and manage projects proactively....