Customer Experience Data

Training and Customer Experience Officer Understand customer’s needs and handle all kinds of customer’s enquiries and complaints via various channels in a tactful manner. Liaison with internal departments to handle customer problems and requests to ensure customer satisfaction. Assist the Training and Customer Experience Manager in planning, organizing,...

A leading staffing agency is seeking a Customer Services Officer specializing in complaints handling in Hong Kong. The role involves managing customer requests, chasing overdue payments, and ensuring accurate data entry. Candidates should have at least a diploma and 1-2 years of relevant experience. Proficiency in English, Chinese, and preferably Putonghua...

A leading financial institution in Hong Kong is seeking a Change Agent to enhance the multi-channel customer experience. The ideal candidate will engage with cross-functional teams to ensure effective design options and recommendations. Responsibilities include data analysis and user training, while qualifications include a degree in Business or Technology...

AVP, Customer Experience and Portfolio Management Join to apply for the AVP, Customer Experience and Portfolio Management role at HSBC. We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Customer Experience and Portfolio Management. In This Role You Will Manage a portfolio of Business Banking (BB)...

Assistant Vice President, Customer Experience and Portfolio Management We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Customer Experience and Portfolio Management. In this role you will: Manage a portfolio of Business Banking (BB) non-borrowing high risk segment by performing research, assess and...

We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Customer Experience and Portfolio Management. In this role you will : Manage a portfolio of Business Banking (BB) non-borrowing high risk segment by performing research, assess and conducting customer contact in strict compliance with all internal and...

A customer service provider in Hong Kong seeks to hire a customer service representative. The successful candidate will provide a welcoming experience to customers, handle inquiries, and support customer events. Applicants should hold a diploma or above, possess strong communication and interpersonal skills, and have at least one year of relevant experience....

A leading safety science company in Hong Kong is seeking an experienced Customer Service Representative. You will resolve complex customer issues, develop relationships, and provide excellent support in a diverse team. The ideal candidate has at least two years of experience in customer service or sales, can manage multiple tasks effectively, and is capable...

We are currently seeking a high calibre professional to join our team as a Vice President, Customer Experience and Portfolio Management. Principal Responsibilities Manage a portfolio of Business Banking (BB) non-borrowing high risk segment by performing research, assess and conducting customer contact in strict compliance with all internal and external KYC...

A leading health company in Hong Kong is seeking a Training and Customer Experience Officer to manage customer inquiries and complaints while facilitating training programs. Candidates should have at least 2 years of customer service experience, preferably in retail. Strong communication skills in English, Cantonese, and ideally Mandarin are essential. The...