Customer Complaints

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and...

Customer Relations & Complaint Resolution Officer We are looking for a responsible and detail-oriented Customer Relations & Complaint Resolution Officer to handle customer complaints, manage refund requests, and coordinate cases involving the Consumer Council and other regulatory bodies.This position plays a key role in ensuring fair resolution, maintaining...

A leading banking institution in Hong Kong is seeking an AVP/VP for Complaints Management. The role involves resolving customer complaints, conducting thorough investigations, and proposing settlements. Candidates should have over 5 years of experience in complaint handling within the banking sector, excellent communication, and organizational skills. This...

A leading customer service organization in Hong Kong is seeking a Customer Relations & Complaint Resolution Officer. The successful candidate will manage customer complaints, process refund requests, and coordinate with regulatory bodies to ensure fair resolutions. Ideal candidates should have a diploma in Business Administration, 3-5 years of relevant...

A leading global bank is seeking an experienced Assistant Senior Customer Relations Manager to handle customer complaints effectively. The successful candidate will investigate complaints, work on process improvements, and ensure service quality standards are met. Ideal candidates will have relevant experience in customer services within the insurance or...

AVP/ VP, Complaints Management (Consumer Banking) Handle and resolve customer complaints related to banking from all channels. Prepare and/or review reply letter to complainants, referred parties or regulatory bodies. Investigate the complaint's root cause, suggest every possibility remedial plan, discuss or negotiate the settlement plan with complainant....

Some careers grow faster than others. HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance...

Oversee the day-to-day operations of the Customer Service Department, taking full responsibility for its performance and compliance with regulatory standards. Manage client account opening processes, ensuring accuracy, efficiency, and adherence to SFC requirements. Coordinate and execute market-related activities, including promotional campaigns and client...

Responsibilities Handle customer inquiries, complaints, and escalations in a timely and professional manner, implementing resolutions to maintain high levels of client satisfaction. Handle client account opening processes, ensuring accuracy, efficiency, and adherence to SFC requirements. Coordinate and execute market-related activities, including promotional...

Handle enquiries through email/phone and provide extra-ordinary service to our VIP customers in a professional and timely manner, provide one stop service to satisfy customer needs. Address members’ benefit and claim enquiries effectively and maintain satisfactory quality of customer service Maintain relationship with our customers through courtesy calls...