AVP/ VP, Complaints Management
5 days ago
AVP/ VP, Complaints Management (Consumer Banking) Handle and resolve customer complaints related to banking from all channels. Prepare and/or review reply letter to complainants, referred parties or regulatory bodies. Investigate the complaint's root cause, suggest every possibility remedial plan, discuss or negotiate the settlement plan with complainant. Identify areas with potential internal control issues and refer to related departments for follow up. Liaise with internal and external parties for thorough investigation of the complaints, propose resolutions to settle the complaints amicably and reply customers and/or referred parties or regulators in a timely manner. Prepare/Review complaint or statistic reports for management's oversight. Provide guidance or advice to team members. Handle and resolve the cases referred by Mediation Councils. Requirements Bachelor's Degree in Banking, Finance & Communications. Candidates obtained professional qualifications in HKSI / IIQE / MFP will be an advantage. 5+ years experiences in complaint handling or customer services, preferably in the banking industry. Able to handle complaints independently & confidently. Comprehensive knowledge of customer experience best practices, operations and supporting systems. Strong organizational and time management skills. Excellent communication and influencing skills. Well-versed in Excel & PowerPoint presentation preferred. Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years. All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request. Company China Construction Bank (Asia) Corporation Limited (“CCB (Asia)”) is the comprehensive and integrated commercial banking platform of China Construction Bank Corporation (“CCB”) in Hong Kong. Currently, CCB (Asia) has 38 service outlets in Hong Kong and offers a wide array of banking products and services to customers, including personal banking services, commercial banking services, corporate banking services, private banking services, treasury business and cross-border financial services, etc. We’re inviting high caliber professionals to share our vision and mark our success together. Interview Questions Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? How many years' experience do you have as an Assistant Vice President? How many years' experience do you have in the financial services industry? Which of the following Microsoft Office products are you experienced with? #J-18808-Ljbffr
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VP, Customer Complaints
5 days ago
Kowloon, Hong Kong SAR China China Construction Bank (Asia) Corporation Limited Full timeA leading banking institution in Hong Kong is seeking an AVP/VP for Complaints Management. The role involves resolving customer complaints, conducting thorough investigations, and proposing settlements. Candidates should have over 5 years of experience in complaint handling within the banking sector, excellent communication, and organizational skills. This...
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VP/AVP, Specialist, Data Management
3 days ago
Kowloon, Hong Kong SAR China DBS Full timeJob Description - VP/AVP, Specialist, Data Management & Governance (WD69593) Job Description VP/AVP, Specialist, Data Management & Governance - ( WD69593 ) As the leading bank in Asia, Transformation & Data supports our management on the implementation of the Group’s agenda. Data Management & Governance, organised under Transformation & Data, is the...
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VP/AVP, Data Governance
3 days ago
Kowloon, Hong Kong SAR China DBS Full timeA leading bank in Asia seeks to hire a VP/AVP, Specialist in Data Management & Governance to lead the implementation of data governance frameworks. The role requires a Bachelor's degree and a minimum of 8 years of related experience, including establishing data governance policies and knowledge of HK regulatory requirements. The successful candidate will...
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Kowloon, Hong Kong SAR China China CITIC Bank International Limited Full timeAVP / VP, Corporate Banking (Marketing Relationship Manager) Mandatory Reference Checking Scheme ("MRC") for Hong Kong The Mandatory Reference Checking Scheme is a framework to facilitate Authorized Institutions ("AIs") to bilaterally obtain reference information during their recruitment process for certain positions, such that misconduct information in an...
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VP, Platform Management — Consumer Banking
5 days ago
Kowloon, Hong Kong SAR China China Construction Bank (Asia) Corporation Limited Full timeA leading banking institution in Hong Kong is seeking a VP/AVP for Platform Management in Consumer Banking. The role involves driving and supporting various business projects, enhancing risk control, and collaborating with cross-functional teams to implement improvements and digital solutions. The ideal candidate will have a degree in Management Science or...
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AVP/VP, Local Segment Management
5 days ago
Kowloon, Hong Kong SAR China CMB Wing Lung Bank Limited Full timeAVP/VP, Local Segment Management (Retail Banking Department) Develop marketing campaigns and initiatives to attract and acquire customers within the segment Adopt technologies to identify business opportunities, develop marketing and tactical campaign and create value for customers, employees and other stakeholders Monitor and analyze key performance...
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AVP Local Segment Growth
5 days ago
Kowloon, Hong Kong SAR China CMB Wing Lung Bank Limited Full timeA leading financial institution in Hong Kong is seeking an AVP/VP for Local Segment Management. This role involves developing marketing campaigns, analyzing performance metrics, and ensuring compliance in retail banking operations. The ideal candidate will have a Bachelor’s degree, at least 8 years of banking experience, and strong knowledge of customer...
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Kowloon, Hong Kong SAR China China Construction Bank (Asia) Corporation Limited Full timeVP/AVP - Platform Management (Consumer Banking) Drive and support business projects related to Consumer Banking, including process streamlining, risk control enhancement, and system implementations. Enhance risk control processes and system projects to strengthen operational controls Implement preventive controls to reduce operational risks and ensure...
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Kowloon, Hong Kong SAR China CMB Wing Lung Bank Limited Full timeManager/ AVP/ VP – Risk and Control Management (Operations Management) Add expected salary to your profile for insights Responsibilities Operational Process Risk Management Framework: Develop/maintain an operational process risk management prototype in the department to monitor all key risk areas along the operational process from pre‑transaction status...
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VP of Operations Risk
5 days ago
Kowloon, Hong Kong SAR China CMB Wing Lung Bank Limited Full timeA leading bank in Hong Kong is seeking a Manager/AVP/VP for Risk and Control Management. The role focuses on developing risk management frameworks, assessing operational risk factors, and promoting a risk-aware culture. Candidates should possess a Bachelor’s or Master’s degree and have at least 5 years of banking experience, particularly in operations...
