Customer Services Officer
3 days ago
Responsibilities Handle irregular refund, carry out investigation and resolve irregular cases by effective liaison with merchants, vendors, cardholders, member banks and internal departments Provide a professional enquiry service to customers by handling verbal and written enquiries and resolving complaints in an effective and efficient manner Collect information from customers and merchants tactfully for identifying and investigating of fraudulent and suspicious transactions Solicit feedback from customers to improve product feature changes and system enhancements. Review the daily operating procedures constantly to reduce redundancy, improve efficiency and effectiveness Prepare statistics and management reports on daily operations for ongoing service improvement Monitor the on-site terminal performance and maintenance service provided by service providers Support the monitoring of PPS internet site performance and member banks’ and key merchants’ systems and provide contingency and recovery support to merchants and acquirers on reconciliation of daily file transmission Review working procedures and recommend work improvement procedures to increase productivity and operational efficiency. Qualifications Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education holder or holder of associate degree, higher diploma or degree from a tertiary institution with significant working experience in banking or customer services Have good telephone manner, customer focused mindset with effective communication skill Sound problem solving, negotiation, planning and organizing skills Ability to work independently and under pressure Self-motivated, possesses good interpersonal skills and a good team player Good command of Cantonese, English and Putonghua Microsoft Word, Excel and PowerPoint, internet operating skills and computer security Opening up a world of opportunity HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited. #J-18808-Ljbffr
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Customer Services Officer
7 days ago
Kowloon, Hong Kong SAR China Sun Job Consultants Full timeCustomer Services Officer Our client is dedicated to making Hong Kong trouble-free/unfinished decorations. It’s the leader of the Hong Kong Internet decoration industry, the decoration guy will bring new changes to the traditional decoration and home furnishing fields through the O2O model, continue to create value for users, and lead the development of...
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Customer Service Officer
7 days ago
Kowloon, Hong Kong SAR China Ultra Active Technology Limited Full timeSelling Audio Visual, Video Conference and Smart Office solutions to large companies. Duties Provide Maintenance Renewal Proposals to customers. Monitor equipment maintenance expiry dates. Office administration, e.g., document filing, update records. Assist customer service and administration supervisors. Job Requirements Degree/Higher Diploma/Diploma in...
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Officer/ Senior Officer
5 days ago
Kowloon, Hong Kong SAR China Hong Kong Ticketing (International) Limited Full timeOfficer/ Senior Officer - Customer Services Deliver excellent service based on customer service protocol and ensure customer satisfaction via telephone calls, WhatsApp and/or in-person Cooperate with other teams to ensure timely resolution of customer requests and problems for ticketing enquiries Provide general administrative and clerical support To perform...
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Customer Service Officer
7 days ago
Kowloon, Hong Kong SAR China Synergis Management Services Limited Full timeA property management firm is looking for a Customer Service Officer in Tsim Sha Tsui. The role includes providing high-quality customer service to tenants and visitors and clerical support. The ideal candidate should be a HKDSE graduate or above, fluent in English, Cantonese, and Putonghua. Fresh graduates are encouraged to apply. Competitive salary between...
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Customer Service
20 hours ago
Kowloon, Hong Kong SAR China Reto Production Limited Full timeReto Production Limited is an innovative company specializing in the design and production of high-quality lifestyle and photography-related products. With a growing global presence, we value teamwork, attention to detail, and customer satisfaction. We are now seeking a motivated and responsible Customer Service & Admin Officer to join our expanding team....
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Customer Service Officer
7 days ago
Kowloon, Hong Kong SAR China Delken Group Limited Full timeOur client is a fast-growing and modern renovation company, they invite bright and energetic candidate for the following vacancy: Customer Service Officer RESPONSIBILITIES Contact and handle customer enquiry Identify inquiry and assign to sales Build system to monitor the process of renovation project Assist sales department to achieve sales target Identify...
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CUSTOMER SERVICES OFFICER
7 days ago
Kowloon, Hong Kong SAR China SOGO Hong Kong Co Ltd Full timeCustomer Service Officer Handle customers' enquiries and complaints (face-to-face, phone and email) Provide immediate support for customers Assist day-to-day operation of the Concierge / VIP Service Center / eStore collect centre / Call Center Shift duties are required and may need to work overtime according to actual needs Assist ad hoc tasks as assigned by...
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(Senior) Customer Service Officer
7 days ago
Kowloon, Hong Kong SAR China Superhub Limited Full timeJoin a leading company in the growing Cloud Computing industry! We are looking for a Customer Service Officer to support clients in onboarding and managing their cloud services. You will be the first point of contact for subscription and billing inquiries, providing friendly and professional assistance. Training will be provided on Microsoft cloud products...
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Customer Services Officer
3 days ago
kowloon, Hong Kong SAR China HSBC Full timeCustomer Services Officer Location: Tsim Sha Tsui, Hong Kong SAR Salary: HKD 21,000 – 23,000 per month Hiring for entry level, full-time position. Fresh graduates are also welcome. Responsibilities Handle irregular refunds, conduct investigations, and resolve cases by liaising with merchants, vendors, cardholders, member banks, and internal departments....
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Customer Service Officer
7 days ago
Kowloon, Hong Kong SAR China Zircon Securities (HK) Limited Full timeResponsibilities Handle customer inquiries, complaints, and escalations in a timely and professional manner, implementing resolutions to maintain high levels of client satisfaction. Handle client account opening processes, ensuring accuracy, efficiency, and adherence to SFC requirements. Coordinate and execute market-related activities, including promotional...