Customer Service Officer
3 days ago
Some careers have more impact than others. If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued. Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world‑class wealth management through best‑in‑class, mobile‑first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation. We are currently seeking a high calibre professional to join our team as a Customer Service Officer (Premier Centre) . Principal Responsibilities Provide quality customer service through accurate and efficient counter transactions at branch Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues Promote digital banking services and products and encourage customers to migrate to digital Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements Ensure compliance of both general and anti‑money laundering and anti‑terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies Multiple work locations available across branches in Hong Kong, Kowloon, and New Territories Qualifications Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above preferred Customer centric mindset with commitment to deliver quality service Self‑motivated and adaptable to a service environment Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definitive advantage. Customer or teller service experience preferred Candidate with less experience will be considered for a Customer Service Officer role You’ll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited #J-18808-Ljbffr
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Customer Services Officer
5 days ago
Kowloon, Hong Kong SAR China Sun Job Consultants Full timeCustomer Services Officer Our client is dedicated to making Hong Kong trouble-free/unfinished decorations. It’s the leader of the Hong Kong Internet decoration industry, the decoration guy will bring new changes to the traditional decoration and home furnishing fields through the O2O model, continue to create value for users, and lead the development of...
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Customer Service Officer
5 days ago
Kowloon, Hong Kong SAR China Ultra Active Technology Limited Full timeSelling Audio Visual, Video Conference and Smart Office solutions to large companies. Duties Provide Maintenance Renewal Proposals to customers. Monitor equipment maintenance expiry dates. Office administration, e.g., document filing, update records. Assist customer service and administration supervisors. Job Requirements Degree/Higher Diploma/Diploma in...
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Officer/ Senior Officer
3 days ago
Kowloon, Hong Kong SAR China Hong Kong Ticketing (International) Limited Full timeOfficer/ Senior Officer - Customer Services Deliver excellent service based on customer service protocol and ensure customer satisfaction via telephone calls, WhatsApp and/or in-person Cooperate with other teams to ensure timely resolution of customer requests and problems for ticketing enquiries Provide general administrative and clerical support To perform...
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Customer Experience Officer
5 days ago
Kowloon, Hong Kong SAR China Harmony New Energy Auto Service (Hong Kong) Limited Full timeResponsibilities Responsible for showroom customer services, such as answering calls, welcoming guests, and managing the front desk area Ensure great customer experience and answer enquiries in a proactive and positive manner Establish and maintain good relationship with customers Carry out administration work as required Qualifications Tertiary educated or...
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Customer Service Officer
5 days ago
Kowloon, Hong Kong SAR China Delken Group Limited Full timeOur client is a fast-growing and modern renovation company, they invite bright and energetic candidate for the following vacancy: Customer Service Officer RESPONSIBILITIES Contact and handle customer enquiry Identify inquiry and assign to sales Build system to monitor the process of renovation project Assist sales department to achieve sales target Identify...
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CUSTOMER SERVICES OFFICER
5 days ago
Kowloon, Hong Kong SAR China SOGO Hong Kong Co Ltd Full timeCustomer Service Officer Handle customers' enquiries and complaints (face-to-face, phone and email) Provide immediate support for customers Assist day-to-day operation of the Concierge / VIP Service Center / eStore collect centre / Call Center Shift duties are required and may need to work overtime according to actual needs Assist ad hoc tasks as assigned by...
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Customer Services Officer
17 hours ago
kowloon, Hong Kong SAR China HSBC Full timeCustomer Services Officer Location: Tsim Sha Tsui, Hong Kong SAR Salary: HKD 21,000 – 23,000 per month Hiring for entry level, full-time position. Fresh graduates are also welcome. Responsibilities Handle irregular refunds, conduct investigations, and resolve cases by liaising with merchants, vendors, cardholders, member banks, and internal departments....
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(Senior) Customer Service Officer
5 days ago
Kowloon, Hong Kong SAR China Superhub Limited Full timeJoin a leading company in the growing Cloud Computing industry! We are looking for a Customer Service Officer to support clients in onboarding and managing their cloud services. You will be the first point of contact for subscription and billing inquiries, providing friendly and professional assistance. Training will be provided on Microsoft cloud products...
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Customer Service Officer
5 days ago
Kowloon, Hong Kong SAR China Zircon Securities (HK) Limited Full timeResponsibilities Handle customer inquiries, complaints, and escalations in a timely and professional manner, implementing resolutions to maintain high levels of client satisfaction. Handle client account opening processes, ensuring accuracy, efficiency, and adherence to SFC requirements. Coordinate and execute market-related activities, including promotional...
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Customer Service Officer
5 days ago
Kowloon, Hong Kong SAR China Infocast Limited Full timeAdd expected salary to your profile for insights As a major contact point with customers, follow up enquires, assist in forming client retention to ensure smooth account operations. Background: Infocast is the solution-providing vendor offering the one-stop-shop financial solution to our enterprise clients. Enterprise solution team is mainly facing banks as...