Operation Manager

5 days ago


Kowloon, Hong Kong SAR China ManpowerGroup Greater China Hong Kong and Macau Full time

Our client is looking for Service Manager. Sales / CS experience in medical equipment/ healthcare device. 7 years of experience in service function Dynamic culture Job responsibilities: Owner of the Operation team of Customer Support, Visa application, Sales Retention etc. Responsible for HK Operation team management and development. Plan and manage all the service processes to deliver timely and efficient service to ensure high customer satisfaction. Ensure achievement of quantitative and qualitative external customer satisfaction goals in order to meet excellent service quality. Own and drive the strategic resources planning and talent development for the service team. Job requirements: Minimum 3 years of experience in service function with at least 1 years’ experience team management. BS Degree in business or relevant major. Good language skill in both English and Experience in a sales & service organization, especially in medical device, life science instrument, and healthcare equipment industry. Ability to motivate, provide leadership and a participative organizational climate to selectively attract and retain professional staff. Mindset to continuously improve processes. Ability to analyze complex business issues and isolate root causes and work towards a simpler and more efficient process. Service minded. A good team player with excellent communication and interpersonal skills. ERP knowledge, preferably SAP plus Microsoft office tools. Awareness for compliance. Willing to travel. #J-18808-Ljbffr



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