Assistant Operations Manager
2 days ago
Assistant Operations Manager / Operations Manager (Serviced Apartment) Oversee the daily operations and tenancy management of apartments, ensuring excellent customer service and tenant satisfaction。 Responsibilities Manage the entire tenant lifecycle, including handling inquiries, viewings, lease signings, move‑in/move‑out procedures, renewals, and related documentation。 Develop and maintain positive long‑term relationships with tenants; promptly address and resolve tenant complaints, requests, and emergencies。 Plan, organize, and execute tenant engagement activities and community‑building initiatives to enhance tenant experience and retention。 Assist the sales and marketing team in achieving leasing targets, including conducting property tours and providing operational support for marketing campaigns。 Collaborate closely with the Property Management team to ensure seamless delivery of services (maintenance, cleaning, security) to tenants and report property‑related issues。 Handle operational paperwork, maintain accurate tenant records, prepare regular reports on occupancy, tenant feedback, and operational performance。 Perform any other urgent duties and complete other tasks assigned by superiors。 Qualifications Bachelor degree or above, preferably in Hospitality Management, Business Administration, Communications, or related disciplines。 Excellent command of Cantonese, Mandarin, and English。 Minimum of 3 years of experience in customer service, tenancy management, or operations, preferably within the hospitality, serviced apartment, or co‑living industry。 Strong customer‑centric mindset with exceptional interpersonal, communication, and problem‑solving skills。 Experience in planning and executing customer/tenant events or activities is an advantage。 Basic understanding of tenancy agreements and related legal requirements is preferred。 Proficient in MS Office。 Highly organized, detail‑oriented, and able to work independently under pressure。 We kindly ask you to send your CV with your last and expected salaries and availability. All information provided will be treated in strict confidence and used only for recruitment purposes。 About Us: Hedge Asset Management Limited was established in Hong Kong, with business segments covering land investment, property development, construction engineering, residential leasing and sales, and tenancy management. As a professional operator of serviced flats in Hong Kong, the company focuses on building high‑quality student flats in Hong Kong. Until 2024, the company manages and operates 12 centralised student apartments and serviced apartments in Hong Kong, covering a total of 800+ residence places in Kowloon, the New Territories and Hong Kong Island. In Hong Kong, we are committed to solving the rental needs of international students and international youths, and becoming a professional operator that improves the quality of housing, innovates the housing experience, and helps young people to integrate into their dream place. Our website: #J-18808-Ljbffr
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