Ecommerce Customer Service Leader: Payments

Responsibilities Lead and manage the customer service team to deliver high-quality support to online customers Develop and monitor Key Performance Indicators (KPIs) to ensure team efficiency and outstanding service standards Oversee the effective use of ticketing systems for timely and professional responses to customer inquiries, including product...

Are you looking to be part of revolutionizing online shopping behaviour and experience? We are a well-esteemed eCommerce company that operates multiple eCommerce websites internationally. We are now looking for potential talent to help us expand our new beauty business worldwide and to build brand awareness and sales revenue. Key Job Responsibilities:...

About the Role We are seeking a Growth Manager to lead the end-to-end establishment, management, and optimization of our Shopify eCommerce store, driving both operational excellence and digital performance marketing growth. This role is ideal for a hands‑on eCommerce leader who combines technical Shopify expertise with strong analytical acumen and a deep...

Customer Service Executive (Chemical, Electrical & Electronics Products) Responsibilities include: Handle incoming email and phone enquiries. Prepare proposals, quotations, and agreements for customers. Provide technical solutions to customers. Communicate with laboratory staff on sample handling and test requirements to ensure proper job management....

Handle enquiries, client instructions, complaints with investigation and providing corrective action plan in a timely manner. Prepare proposal, quotation for the customer. Provide excellent customer services and maintain good relationship with clients. Work closely and provide the relevant support on key customers’ request with Frontline. Communicate with...

Job Overview We are looking for an experienced and creative Debit Card Operations Manager to oversee all aspects of debit card operations, including channel management, product operations, and campaign management. The role involves ensuring the smooth operation of our debit card products, enhancing user experience, and driving user growth. You will be...

A leading testing and inspection company based in Hong Kong is looking for a Customer Service Executive. The role involves handling enquiries, preparing proposals, and ensuring excellent customer service. Candidates should have at least 3 years of experience in customer services and possess good communication skills in both English and Chinese, including...

A leading inspection and certification company in Hong Kong is seeking a Customer Service Executive. This role involves handling customer inquiries, preparing proposals, and providing technical solutions related to chemical, electrical, and electronic products. Candidates should possess a higher diploma in a chemistry-related field and demonstrate strong...

A premier eCommerce company in Hong Kong is seeking a Mid-Senior Level Marketing Manager to lead customer retention efforts through innovative EDM, SMS, and WhatsApp campaigns. The ideal candidate will have over 3 years of marketing experience in eCommerce and leadership skills. This role offers attractive remuneration, including discretionary bonuses,...

A dynamic eCommerce company in Hong Kong is seeking a Growth Manager with 5+ years of experience in eCommerce or performance marketing. The role involves leading the development and optimization of the Shopify store, managing digital performance marketing strategies, and analyzing key metrics for improving customer acquisition and retention. Ideal candidates...