Customer Service Exec

Responsibilities Lead and manage the customer service team to deliver high-quality support to online customers Develop and monitor Key Performance Indicators (KPIs) to ensure team efficiency and outstanding service standards Oversee the effective use of ticketing systems for timely and professional responses to customer inquiries, including product...

Handle enquiries, client instructions, complaints with investigation and providing corrective action plan in a timely manner. Prepare proposal, quotation for the customer. Provide excellent customer services and maintain good relationship with clients. Work closely and provide the relevant support on key customers’ request with Frontline. Communicate with...

A leading retailer in Hong Kong is seeking a Customer Service Supervisor to manage the customer service team. This role involves developing KPIs, ensuring compliance with website policies, and resolving customer complaints effectively. The ideal candidate will have a Bachelor's degree and at least 5 years of supervisory experience in customer service, with a...

A leading testing and inspection company based in Hong Kong is looking for a Customer Service Executive. The role involves handling enquiries, preparing proposals, and ensuring excellent customer service. Candidates should have at least 3 years of experience in customer services and possess good communication skills in both English and Chinese, including...

Customer Officer (Travel, Concierge and Lifestyle services) 1 week ago Be among the first 25 applicants Responsibilities Answering incoming calls and WhatsApp inquiries from customers in a call centre environment and assisting with various requests such as golf bookings, dining reservations, travel recommendations, and mobile services Ensuring a pleasant...

Responsibilities Being responsible for handling Air Export Customer booking acceptance, reports and client-system update efficiently and accurately; Keep close contact and coordinate with international clients and local/overseas colleagues via both emails and phone calls with a professional customer service manner; Perform any ad-hoc duties when required....

Customer Service Executive (Chemical, Electrical & Electronics Products) Responsibilities include: Handle incoming email and phone enquiries. Prepare proposals, quotations, and agreements for customers. Provide technical solutions to customers. Communicate with laboratory staff on sample handling and test requirements to ensure proper job management....

Provide quality services and enhance relationship with tenants by handling telephone enquiries, referring emergencies to appropriate staff, drafting notices / replies to residents promptly. Handle complaints and liaise with tenants. Assist in conducting home visit, administering tenancy issues and abuse of housing resources. Compile and generate reports from...

Our client is a Sizable International Freight Forwarding Company, they are inviting a bright and energetic candidate for the following vacancy: Japanese Customer Support RESPONSIBILITIES Ensure highest quality of customer service provide to the customers. To monitor and support the operations of specific key accounts. Support the configuration customer...

Responsibilities To provide professional customer services to clients via phone calls / email / live-chat To handle customer inquiries and fulfill customer requests in areas including dining reservations, travel planning, shopping services, entertainment, sports, recreation & special events To manage communication with customers in a friendly, professional &...