Payment operation manager

Job Overview We are looking for an experienced and creative Debit Card Operations Manager to oversee all aspects of debit card operations, including channel management, product operations, and campaign management. The role involves ensuring the smooth operation of our debit card products, enhancing user experience, and driving user growth. You will be responsible for expanding the user base, improving user engagement, and delivering effective campaigns to grow transaction volume. Key Responsibilities Debit Card Channel Operations Manage and optimize both online and offline channels for debit card acquisition, ensuring maximum exposure and user reach. Collaborate with sales, marketing, and partner teams to drive channel expansion and build strong partner relationships, increasing the card's market penetration. Debit Card Product Operations Oversee the daily operations of the debit card product, creating and executing product optimization plans to enhance user experience and card competitiveness. Analyze debit card user data, identifying needs and pain points, and work on improving product features and services. Lead the product iteration process, ensuring the card remains aligned with market trends and continuously meets user expectations. Debit Card Campaign Management Design and execute both online and offline campaigns aimed at boosting card user activation, transaction frequency, and overall volume. Collaborate with marketing and branding teams to plan promotions, cashback offers, loyalty rewards, and other activities to increase user growth and engagement. Analyze campaign effectiveness and continuously optimize campaigns to maximize user participation and ROI. User Growth & Service Optimization Drive user growth and retention through data analysis and market research, identifying opportunities for expansion and implementing strategies to capture them. Provide excellent customer support to card users, ensuring a positive user experience and addressing issues promptly. Gather regular user feedback, conduct surveys, and implement service improvements based on user needs to enhance satisfaction and loyalty. Collaborate with cross-functional teams (e.g., technology, product, marketing, customer support) to ensure smooth execution of card product initiatives and campaigns. Coordinate resources to ensure that campaigns and operations are delivered on time, meeting company objectives and KPIs. Qualifications Education Bachelor's degree or higher, preferably in finance, marketing, e-commerce, or related fields. Experience At least 2 years of experience in financial product operations (preferably debit card/payment cards) or internet product operations, with experience in channel operations and campaign management. Proven track record in user growth and product optimization, with the ability to make data-driven decisions. Fluent in English – strong verbal and written communication skills to effectively engage with international partners, teams, and card users. Familiar with debit card product operations, channel management, and campaign execution. Strong analytical skills, capable of analyzing user data to uncover insights that drive user growth and product improvements. Solid experience in digital marketing, promotions, and building partnerships to drive user acquisition and engagement. Excellent communication and coordination skills, able to collaborate with cross-functional teams to drive project success. Personal Attributes Results‑driven, with a strong sense of ownership and a proactive approach to meeting goals in a fast‑paced environment. Team‑oriented, with the ability to work effectively with internal and external stakeholders. Customer‑oriented mindset, capable of understanding user needs and improving their overall experience with the product. Location: Central, Central and Western District, HK #J-18808-Ljbffr