Deskside Support Engineer
7 days ago
SW8637 | 10 Apr 2024
Deskside Support Engineer (18-25K)Responsibilities:
- Provide technical support for internal users on: Desktop Software, Mac, PC, MS Windows, O365, Office, Outlook.
- Physically set up computers and software system installation.
- Communicate effectively with end users and other support parties.
- Handle escalations and complaints under general End User Support cases.
- Provide Install, Maintenance, Move and Change of deskside services to end users.
- Manage server infrastructure and other resources.
- Communicate effectively with external vendors and service providers for equipment repairs, maintenance, and support as needed.
- Troubleshoot IT related issues and report to line manager or supervisor.
- Assist in development and implementation of IT guidelines and procedures.
Minimum Requirements:
- Higher Diploma in Computer or related discipline.
- Experience in end user support with at least 1 year of experience.
- Experience in Mac support is preferred.
- Good attitude, customer service skills, and well-developed communication and documentation skills.
Additional Information:
- Salary: 18-25K
- Annual Leave: 10-15 Days
- Work Schedule: 5-day Work Week
- Friendly and Energetic Working Environment
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