Retail IT Support Specialist — 1st Line Helpdesk

A technology consulting firm is seeking a Helpdesk Support Specialist in Hong Kong. The role involves providing 1st tier technical support via phone and email, logging technical inquiries, and conducting remote troubleshooting. Candidates should have a diploma in IT or related disciplines, 0-2 years of experience, and good communication skills in Chinese and...

A dynamic technology company in Hong Kong is seeking an IT support professional to provide quality system support. You will handle technical support tasks and ensure seamless service for users through effective communication and problem-solving. The ideal candidate should have relevant experience with IT Helpdesk and a good understanding of software and...

SW9571 | 16 Nov 2018 Helpdesk Support Specialist Provide on-time 1st tier technical support to end‑user via phone and email Log all reported technical enquiries and escalates to 2nd tier support if needed Perform remote IT troubleshooting and quick fix according to user’s request Diploma or above in Information and Technology or other related disciplines...

Responsibilities Complicit in HQ policy and standard to office and shop environment Facilitate Shop opening project in HK & China regarding IT equipment Monitor, supervise and follow-up IT supplier service level Office Helpdesk & Shop Helpdesk, provide 1st line technical support to users in different regions on system, software, hardware and networking...

Job Responsibilities: Provide quality system support to all users in an approachable and courteous manner. Strive to meet or exceed all operational and SLA’s. Adhere to policies, procedures, processes and documentation. Respond to incoming telephone calls and emails. Inform users on appropriate action. Document customer requests in the call tracking...

A leading consulting firm in Hong Kong is seeking a Helpdesk Support Team Lead to oversee the IT support team. The role involves providing first-level assistance for IT issues, monitoring team performance, and preparing reports. Candidates should possess a diploma in IT or related fields and have 3-5 years of helpdesk experience. Proficiency in both Chinese...

SW9884 |23 Oct 2019 Helpdesk Support Team LeadLead the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and escalate users problem to 2nd tier support if needed Monitor and...

Helpdesk & Application Support Specialist (Shift Work with On-Call Standby) Add expected salary to your profile for insights Provide 1st and 2nd line technical support for server hardware, applications, and network systems. Perform troubleshooting, incident investigation, and resolution in collaboration with cross-functional teams. Manage system...

SW9884 |23 Oct 2019 Helpdesk Support Team Lead Lead the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and escalate users problem to 2nd tier support if needed Monitor and...

Regional IT Helpdesk Support (Contract/Perm), Global Banks Dynamic Regional IT Helpdesk Support Worklife Balance & Friendly Int’l Private Bank Our Client Most well respected European Based Private Bank with over 500 employees in North Asia Region is in search for multiple IT Support Senior Associates! Job Duties Provide 1st/2nd level IT support to over 500...