Helpdesk & Application Support Specialist (Shift Work with On-Call Standby)

A prominent financial services provider located in Hong Kong is seeking a Helpdesk & Application Support Specialist to provide technical support for server hardware and applications. The role includes troubleshooting and incident resolution and requires knowledge of financial market operations. Candidates should have at least a diploma in Computer Science/IT...

Our client is looking for a young and energetic IT Support to join their team. Responsibilities Provide first-line technical support to end-users via phone, email, or in-person, troubleshooting hardware, software, and network issues to ensure minimal downtime. Manage vendor relationships by coordinating with external suppliers for procurement, repairs, and...

IT Support Specialist (airline, around HK38000/month) My client is looking IT Support Specialist. Responsibilities Provide first-line technical support to end-users via phone, email, or in-person, troubleshooting hardware, software, and network issues to ensure minimal downtime. Manage vendor relationships by coordinating with external suppliers for...

IT Support Specialist OR Application Support Trainee - Fresh Grad. (3 Openings) Add expected salary to your profile for insights An ICT Consulting Firm is looking for talented fresh graduates to join the professional team in Hong Kong for Supporting Sizable Application Systems What you will be doing: Provide first-line technical support to end-users via...

SW8495 |16 May 2023 Helpdesk Support Engineer (Evening Shift)Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system. Perform first tier troubleshooting with remote tools. Coordinate with internal and external parties. Be responsible for drafting technical documents. Assist in performing any other IT...

A technology consulting firm is looking for a Junior Network Support specialist in Hong Kong. The role involves on-site technical support for corporate LAN/WAN and 24x7 standby assistance. The ideal candidate should have a diploma in Computer Sciences or related fields, preferably a CCNA holder, with at least 1 year of experience in IT support. Strong...

Helpdesk Support (Overnight) Provide frontline helpdesk support on IT‑related issues through omni‑channel and log cases to a ticketing system Coordinate with internal and external parties Assist in performing any other IT duties as assigned by supervisors Working Location: Kowloon Bay Requirements DSE or above in Information Technology or related...

SW9528 |25 Aug 2018 Responsibilities Application Support Independently carry out incident investigations, root cause analysis, preventive measures with internal and external teams Preparation and Review of Incident/Management Report Handle Ad-hoc short term projects from Manager Deskside Support Provide immediate end-user support and trouble shooting on IT...

SW9571 | 16 Nov 2018 Helpdesk Support Specialist Provide on-time 1st tier technical support to end‑user via phone and email Log all reported technical enquiries and escalates to 2nd tier support if needed Perform remote IT troubleshooting and quick fix according to user’s request Diploma or above in Information and Technology or other related disciplines...

SW8084 |24 Nov 2020 Helpdesk / Deskside Support Provide first-line support for all IT incidents, resolve application system and IT infrastructure related failures Responsible for PC desktop equipment procurement, delivery, installation and setup Provide end-user support on hardware, software, server and networking related issues Provide helpdesk and remote...