Senior Customer Service Hotline Specialist

Insurance Customer Service Senior Officer (Hotline) Handle customer enquiries and complaints related to insurance operations such as Underwriting, Policy Owner Services, and Claims. Proactively engage with customers for case follow-ups and resolution. Report potential issues, complaints, or crisis situations to supervisors for service improvements. Document...

A leading insurance company in Hong Kong is seeking an Officer for Customer Services (Hotline) on a contract basis. The ideal candidate will handle customer enquiries professionally, arrange follow-ups, document information, and perform ad-hoc tasks. Applicants should have at least 2 years of relevant experience, excellent spoken and written communication...

Customer Service Officer (Insurance - Hotline) Our client is an insurance company and currently hiring Senior Customer Service Officer - Hotline to join their team. With on-going professional training and developing career path, you will gain a wealth of knowledge and experience in the insurance industry. Responsibilities: Provide effective inbound call...

Officer, Customer Services (Hotline) - Contract Handle customer enquiries from different Hotlines in a professional manner to achieve service excellence. Arrange follow-up calls to customers when necessary or assigned by supervisor. Document all call information in the Customer Service Logging System. Perform ad-hoc tasks as required. Requirements F.7 or...

A leading bank in Hong Kong is seeking a Senior Officer for their Customer Service Hotline. In this role, you will deliver professional customer service by addressing digital banking inquiries via phone, live chat, and email. The ideal candidate should have at least 3 years of experience in phone banking or customer services within the banking industry, as...

A leading telecommunication service provider in Hong Kong is looking for a proactive Customer Services Officer for their Insurance Hotline. This role involves responding to customer inquiries, providing administrative support, and visiting retail outlets to enhance product and service offerings. Candidates should have a Higher Diploma, relevant experience,...

Our client is a leading telecommunication service provider, they invite bright and energetic candidate for the following vacancy: Customer Services Officer, Insurance Hotline Responsibilities: Torespond promptly to customer telephone and website enquiries in a professional manner To provide administrative and clerical support in a daily basis, cooperate with...

Senior Officer (Customer Service Hotline) (Ref: JD-DTO) Deliver professional customer service through answering digital banking enquiries via phone, live chat and email. Report suspicious fraud cases, incidents and customer feedback to respective internal counterparties timely and properly. Conduct market surveys and obtain market updates on digital product...

Senior Officer (Customer Service Hotline) (Ref: JD-DTO) Add expected salary to your profile for insights Deliver professional customer service through answering digital banking enquiries via phone, live chat and email Report suspicious fraud cases, incidents and customer feedback to respective internal counterparties timely and properly Conduct market...

A leading financial services firm in Hong Kong is seeking an Associate for Hotline Participant Services in Post Trade. The role involves delivering exceptional phone and email support to market participants and managing their inquiries. Candidates should hold a degree in Finance or a related field with 3-5 years' experience in financial organizations....