Senior Officer

5 days ago


hong kong, Hong Kong SAR China Public Bank (Hong Kong) Ltd Full time

Senior Officer (Customer Service Hotline) (Ref: JD-DTO) Add expected salary to your profile for insights Deliver professional customer service through answering digital banking enquiries via phone, live chat and email Report suspicious fraud cases, incidents and customer feedback to respective internal counterparties timely and properly Conduct market surveys and obtain market updates on digital product features within the banking industry Secondary education or above with minimum 3 years of experience in phone banking or customer services, preferably in the banking industry Fluency of spoken and written English, Cantonese and Mandarin Strong interpersonal and communication skills Good phone manner and a strong customer service mindset Candidates with less experience will be considered as Officer To apply, interested parties please follow the application methods available in the Bank’s career website You can send us your resume quoting our job reference number together with present &expected salary (a must) to the Human Resources Department by email or fax at or by post to Human Resources Department, 12/F, Public Bank Centre, 120 Des Voeux Road Central, Hong Kong . You may also visit our career website for other career opportunities available within our Group. Personal data collected will be used for recruitment purpose only and will be treated in accordance with the Bank’s Personal Information Collection Statement, a copy of which has been available in the Bank’s career website. #J-18808-Ljbffr


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