Insurance Hotline Customer Care Specialist

A leading insurance company in Hong Kong is seeking an Officer for Customer Services (Hotline) on a contract basis. The ideal candidate will handle customer enquiries professionally, arrange follow-ups, document information, and perform ad-hoc tasks. Applicants should have at least 2 years of relevant experience, excellent spoken and written communication...

Officer, Customer Services (Hotline) - Contract Handle customer enquiries from different Hotlines in a professional manner to achieve service excellence. Arrange follow-up calls to customers when necessary or assigned by supervisor. Document all call information in the Customer Service Logging System. Perform ad-hoc tasks as required. Requirements F.7 or...

A leading financial institution in Hong Kong is seeking a Customer Services candidate to address inquiries related to life insurance via hotline and email. Candidates should possess a minimum qualification of matriculation, and at least 2 years of customer service experience in the insurance sector is preferred. The role involves resolving problems, offering...

Customer Service Officer (Insurance - Hotline) Our client is an insurance company and currently hiring Senior Customer Service Officer - Hotline to join their team. With on-going professional training and developing career path, you will gain a wealth of knowledge and experience in the insurance industry. Responsibilities: Provide effective inbound call...

Insurance Customer Service Senior Officer (Hotline) Handle customer enquiries and complaints related to insurance operations such as Underwriting, Policy Owner Services, and Claims. Proactively engage with customers for case follow-ups and resolution. Report potential issues, complaints, or crisis situations to supervisors for service improvements. Document...

A leading financial services provider is seeking a skilled customer service professional in Hong Kong. The role involves providing exceptional service and resolving inquiries regarding life and health insurance products. The ideal candidate should have at least 2 years of experience in the insurance or financial industry, be proficient in both English and...

A leading insurance provider in Hong Kong is seeking a Customer Care Consultant to handle insurance inquiries through various channels including Live Chat, Calls, and Emails. This role is well-suited for fresh graduates with a keen interest in the insurance industry and proficiency in Cantonese and English. Candidates with at least 3 years of relevant...

A leading insurance company in Hong Kong is seeking a Customer Care Consultant to provide professional customer services for general insurance claims. The ideal candidate is a fresh graduate or someone with at least 3 years of relevant experience. Proficiency in Cantonese and English is required, and knowledge of Mandarin is an advantage. This role involves...

Our client is a leading telecommunication service provider, they invite bright and energetic candidate for the following vacancy: Customer Services Officer, Insurance Hotline Responsibilities: Torespond promptly to customer telephone and website enquiries in a professional manner To provide administrative and clerical support in a daily basis, cooperate with...

Distribution Support Specialist (Life Insurance) Ensure all enquiries (hotline and written) received from IFAs are handled and resolved within the performance and quality standards Handle complaints and ensure all the cases received are adequately investigated, follow through and settled upon customers’ satisfaction Provide support for IFAS and internal...